Escalation review

Apply an explicit escalation policy to customer-support replies.

Template v1 · Output

Rules to copy and edit

These original example rules are copied into your private policy. Later template changes never update your published versions.

Escalation review

Criteria:
When supplied case context reports suspected account takeover, the reply must direct the case to the security support team. Do not describe it as resolved without that escalation.

Exceptions:
If the context confirms that the security team has already completed its review and cleared the case, the reply may explain that resolution.

Try these examples

Original agent-authored illustrations. Expected outcomes are teaching labels, not recorded model results.

Copy the template, open its editor and use these examples in a draft test. Check the quote before confirming a meaning-based test.

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Fields and context to supply

context · text: State the reported issue and whether security review is pending or completed.

Supply every required field using its listed type. Missing policy context can leave a semantic result uncertain. A supplied boolean must describe a fact your system has checked.

Required escalation omitted

We have closed this case; no further action is needed.

Context: The customer reports an account takeover. Security review has not started.

Expected outcomes for this illustration:

Escalation review: Violated

Benign escalation

I am referring this case to the security support team.

Context: The customer reports an account takeover. Security review has not started.

Expected outcomes for this illustration:

Escalation review: Compliant

Case facts missing

This case is resolved.

No context supplied.

Expected outcomes for this illustration:

Escalation review: Uncertain

Meaning-based rules use the local model. Review the quote before running draft tests; longer target and context text can add units.

Full template check set

A full-template price preview is unavailable here. Review the checks and confirm availability before copying.

Check	Default action	Runtime note
Custom text policies	Review	This check cannot run right now.

Every unavailable check is excluded only through the explicit customized-copy action. The original template remains unchanged.