Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Do you do Visa or Mastercard? No flagNo flagAllowNo action
How do I select a Mastercard instead of a Visa? No flagNo flagAllowNo action
I would like to apply for a visa card. No flagNo flagAllowNo action
Do I get to choose between Visa and Mastercard? No flagNo flagAllowNo action
We need both a visa and a Mastercard. No flagNo flagAllowNo action
Hello. Can you tell me if you use Visa or Mastercard? No flagNo flagAllowNo action
I'd like more information about choosing a Visa or Mastercard. No flagNo flagAllowNo action
Do you have Visa or Matercard? No flagNo flagAllowNo action
Is it possible to have both a Visa and a Mastercard from you? No flagNo flagAllowNo action
The rate of exchange for my card payment is incorrect No flagNo flagAllowNo action
I like Mastercard better. No flagNo flagAllowNo action
Do you offer Visa or Mastercard? No flagNo flagAllowNo action
I would rather the Mastercard. No flagNo flagAllowNo action
Please give me both a visa and a master card. No flagNo flagAllowNo action
Is it possible to receive a Visa and a MasterCard? No flagNo flagAllowNo action
What major card payments are accepted? No flagNo flagAllowNo action
Is Visa or Mastercard available? No flagNo flagAllowNo action
Can you let me know if Visa is among the card scheme assignments? No flagNo flagAllowNo action
Do you use Mastercard or Visa? No flagNo flagAllowNo action
Is it possible to get a Visa here? No flagNo flagAllowNo action
The rate for a currency exchange was wrong when I bought something. No flagNo flagAllowNo action
How can I top up my account with a card? No flagNo flagAllowNo action
WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED No flagNo flagAllowNo action
How can I top up by card? No flagNo flagAllowNo action
What is the process for using my credit card to transfer money? No flagNo flagAllowNo action
How do I top up my card using your app? I'm new to this. No flagNo flagAllowNo action
Can friends add to my account No flagNo flagAllowNo action
Can I top up using my car? No flagNo flagAllowNo action
Why can't I see my topup in my wallet anymore? No flagNo flagAllowNo action
Use credit card to transfer money No flagNo flagAllowNo action
How do my friends top up my account No flagNo flagAllowNo action
Why is the exchange rate wrong when I purchase something abroad? No flagNo flagAllowNo action
I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened. No flagNo flagAllowNo action
Where's the money that got charged to my card? It's not showing up in my account balance No flagNo flagAllowNo action
how can i top up? No flagNo flagAllowNo action
I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared. No flagNo flagAllowNo action
I have friends that would like to top-up my account is that possible? No flagNo flagAllowNo action
How do I transfer money using a credit card? No flagNo flagAllowNo action
Can I give my friends access to my account so they can top it up for me? No flagNo flagAllowNo action
I did a top-up, but I'm not seeing it in my wallet yet. No flagNo flagAllowNo action
i know i entered the right info, but my top up isn't in my balance No flagNo flagAllowNo action
Will my friend be able to top off my account? No flagNo flagAllowNo action
I bought an item and noticed the exchange rate was not correct. No flagNo flagAllowNo action
Is there a way to transfer funds directly from my card? No flagNo flagAllowNo action
Why isn't my top up showing on my wallet? No flagNo flagAllowNo action
I tried to top up using my card, but now the money just disappeared! No flagNo flagAllowNo action
Help me transfer money to my credit card. No flagNo flagAllowNo action
I tried to use my card to top up but all of the money has disappeared. No flagNo flagAllowNo action
Is it possible to use my credit card to transfer money? No flagNo flagAllowNo action
How can someone add money to my account? No flagNo flagAllowNo action