Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
I received my card but not my PIN. No flagNo flagAllowNo action
Why can't I see my PIN? No flagNo flagAllowNo action
what is the process for setting up a pin No flagNo flagAllowNo action
I bought something, but the exchange rate looks wrong. No flagNo flagAllowNo action
Does my PIN come with my card? No flagNo flagAllowNo action
Where can I find the card PIN? No flagNo flagAllowNo action
Why isn't my PIN available yet? No flagNo flagAllowNo action
Is my PIN located on my account somewhere? No flagNo flagAllowNo action
Please help in finding my card PIN, thank you! No flagNo flagAllowNo action
Where is my PIN number located? No flagNo flagAllowNo action
I still don't have my pin. No flagNo flagAllowNo action
So what about the card PIN? No flagNo flagAllowNo action
I cannot locate the card PIN. No flagNo flagAllowNo action
I need my PIN No flagNo flagAllowNo action
The rate applied to my foreign purchase was incorrect No flagNo flagAllowNo action
Where can I find my PIN? No flagNo flagAllowNo action
When do I receive my PIN No flagNo flagAllowNo action
Help me find my card pin! No flagNo flagAllowNo action
Is PIN delivered separately? No flagNo flagAllowNo action
I can not find my card pin. No flagNo flagAllowNo action
What do I need to do for a PIN? No flagNo flagAllowNo action
Why can't I find my PIN? No flagNo flagAllowNo action
Where is the card PIN? No flagNo flagAllowNo action
What is my card's PIN? No flagNo flagAllowNo action
where can user find pin? No flagNo flagAllowNo action
I bought something in a foreign currency but the rate applied is wrong! No flagNo flagAllowNo action
I like to Mastercard rather than Visa. No flagNo flagAllowNo action
Do I qualify for a visa card? No flagNo flagAllowNo action
How do I get a visa card? No flagNo flagAllowNo action
Do you guys accept Visa or Mastercard? No flagNo flagAllowNo action
Are both Visa and Mastercard accepted? No flagNo flagAllowNo action
Do you guys accept mastercard or visa? No flagNo flagAllowNo action
Are both Visa and Mastercard offered? No flagNo flagAllowNo action
Can you give me a visa? No flagNo flagAllowNo action
How to decide if I get a Visa or Mastercard? No flagNo flagAllowNo action
Can I get a mastercard? No flagNo flagAllowNo action
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. No flagNo flagAllowNo action
What steps must I follow to get a Visa credit card? No flagNo flagAllowNo action
I'd rather get a Mastercard No flagNo flagAllowNo action
Do I get a choice between Visa and Mastercard? No flagNo flagAllowNo action
What do I have to do to get a Visa credit card? No flagNo flagAllowNo action
I would prefer a visa card No flagNo flagAllowNo action
May I choose between Visa and Mastercard? No flagNo flagAllowNo action
Am I allowed to use any card to make a payment? No flagNo flagAllowNo action
What are the available cards? No flagNo flagAllowNo action
I want to get Visa and Mastercard No flagNo flagAllowNo action
Am I able to choose my card? No flagNo flagAllowNo action
still waiting on my new card No flagNo flagAllowNo action
You did not apply the correct exchange rate for an item that I bought. No flagNo flagAllowNo action
are both visa and mastercard available to me? No flagNo flagAllowNo action