Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Can I use my account without verifying my identity? No flagNo flagAllowNo action
Why is identity verification mandatory? No flagNo flagAllowNo action
Do I have to do an identity check? No flagNo flagAllowNo action
What is my foreign exchange rate? No flagNo flagAllowNo action
I would like to not have to do the identity verification. No flagNo flagAllowNo action
Can I still use my account, even though the identity verification has not passed yet? No flagNo flagAllowNo action
Why do you require all my identity details? No flagNo flagAllowNo action
Why do you need so much information to verify my identity? No flagNo flagAllowNo action
What is the purpose for the identity check No flagNo flagAllowNo action
I don't like that I have to fill out so much information about my identity. No flagNo flagAllowNo action
What is the point of an identity check? No flagNo flagAllowNo action
How come you need to know my identity? No flagNo flagAllowNo action
May I use my account now, even though the identity verification has not gone through yet? No flagNo flagAllowNo action
Do I need to verify my identity to use my account? No flagNo flagAllowNo action
when does the rate get determined No flagNo flagAllowNo action
Why am I required to do an identity check? No flagNo flagAllowNo action
Why am I being asked to have an identity check No flagNo flagAllowNo action
Can i make transactions before identity verification is complete? No flagNo flagAllowNo action
Do I really need to verify my identity? No flagNo flagAllowNo action
Why do I have to give you all of my identification details? No flagNo flagAllowNo action
Why do you require so many identity details? No flagNo flagAllowNo action
Since my id hasn't been verified, when can I use my account? No flagNo flagAllowNo action
I won't verify my identity. No flagNo flagAllowNo action
I want to skip verification of my identity. No flagNo flagAllowNo action
I do not wish to verify my identity. No flagNo flagAllowNo action
What is the current exchange rate for me? No flagNo flagAllowNo action
Why do I have to verify my identity? No flagNo flagAllowNo action
what is the identity check? No flagNo flagAllowNo action
What other methods are there to verify my identity? No flagNo flagAllowNo action
Do I need to verify my identity? No flagNo flagAllowNo action
Do I need to verify my identity each time I wish to use my account? No flagNo flagAllowNo action
Can I use my account if the identity verification is not complete? No flagNo flagAllowNo action
Why is it asking me to verify my identity No flagNo flagAllowNo action
Do I have to verify my identity? No flagNo flagAllowNo action
Why do you need to know so much about me No flagNo flagAllowNo action
Why did I need to verfiy my identity? No flagNo flagAllowNo action
I still don't have my card after 2 weeks. What should I do? No flagNo flagAllowNo action
I purchased something in a foreign currency but the rate applied is wrong No flagNo flagAllowNo action
I cannot verify my identity No flagNo flagAllowNo action
I do not have what is required to prove my identity No flagNo flagAllowNo action
Why doesn't the app believe I am who I say I am? No flagNo flagAllowNo action
I am having trouble verifying my identity. No flagNo flagAllowNo action
what do i do if my verification failed No flagNo flagAllowNo action
It is impossible to verify my identity No flagNo flagAllowNo action
The app doesn't know it's me. No flagNo flagAllowNo action
I'm having trouble verifying my ID. No flagNo flagAllowNo action
app does not recognize me No flagNo flagAllowNo action
Help my verify my id. No flagNo flagAllowNo action
I made a currency exchange and think I was charged more than I should of been. No flagNo flagAllowNo action
The app failed to verify my identity. No flagNo flagAllowNo action