Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| I was charged a fee for a card payment. Why? | No flag | No flag | Allow | No action |
| Why was a charged a fee for using the card? | No flag | No flag | Allow | No action |
| They charged me for paying with my card. | No flag | No flag | Allow | No action |
| How do I find the exchange rate? | No flag | No flag | Allow | No action |
| I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but…I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | No flag | No flag | Allow | No action |
| My money transfer has not arrived. | No flag | No flag | Allow | No action |
| I am still waiting for a transaction to be completed | No flag | No flag | Allow | No action |
| I made a money transaction but the recipient can't see it | No flag | No flag | Allow | No action |
| I tried to send someone money but they haven't received it. | No flag | No flag | Allow | No action |
| How long does it take for a transfer to get to a recipient? | No flag | No flag | Allow | No action |
| How can the recipient see my money transaction? | No flag | No flag | Allow | No action |
| I transferred money but the recipient says it has not arrived. Why would this be? | No flag | No flag | Allow | No action |
| The transfer I did hasn't arrived | No flag | No flag | Allow | No action |
| how long do money transfers take? | No flag | No flag | Allow | No action |
| What are your international exchange rates? | No flag | No flag | Allow | No action |
| I transferred some money and it didint arrive | No flag | No flag | Allow | No action |
| Where is the transfer I started? | No flag | No flag | Allow | No action |
| transaction failed? | No flag | No flag | Allow | No action |
| I just finished sending money, but it's not logging on the recipient side. | No flag | No flag | Allow | No action |
| I completed a money transaction but the recipient hasn't received it | No flag | No flag | Allow | No action |
| The receipient doesn't see my money transfer. | No flag | No flag | Allow | No action |
| I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I c…I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not? | No flag | No flag | Allow | No action |
| I need to find out why my transfer didn't get there. | No flag | No flag | Allow | No action |
| I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my paymen…I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? | No flag | No flag | Allow | No action |
| I sent money. They haven't received it. | No flag | No flag | Allow | No action |
| How often do your exchange rates change | No flag | No flag | Allow | No action |
| Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now. | No flag | No flag | Allow | No action |
| The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account numbe…The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked. | No flag | No flag | Allow | No action |
| I'm having a problem with a money transfer. I sent some money to a friend a couple of hours ago, and they haven't received it yet. Why hasn't it got…I'm having a problem with a money transfer. I sent some money to a friend a couple of hours ago, and they haven't received it yet. Why hasn't it gotten to them? How long do transfers need to go through? | No flag | No flag | Allow | No action |
| I transferred some money but the receiver can't pick it up for some reason. | No flag | No flag | Allow | No action |
| Where is the transaction I made to a friend? | No flag | No flag | Allow | No action |
| My friend still hasn't gotten a transaction I made. | No flag | No flag | Allow | No action |
| Im waiting for my transaction to go through. | No flag | No flag | Allow | No action |
| I made a transaction and it is taking a very long time to go through. | No flag | No flag | Allow | No action |
| Is there a reason why my transaction is taking so long? | No flag | No flag | Allow | No action |
| How long will it take for my transaction to be completed? | No flag | No flag | Allow | No action |
| Please advise what is the exchange rate | No flag | No flag | Allow | No action |
| I sent some money and the receiver can't access it. | No flag | No flag | Allow | No action |
| I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | No flag | No flag | Allow | No action |
| The person I sent money to hasn't gotten it yet! | No flag | No flag | Allow | No action |
| When will my funds transfer? | No flag | No flag | Allow | No action |
| How long does it take for transfers to finish? I sent funds to my pal, and she says that she has not gotten anything. | No flag | No flag | Allow | No action |
| How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple ho…How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours. | No flag | No flag | Allow | No action |
| How long until my friend receives my transaction? | No flag | No flag | Allow | No action |
| Why hasn't my recipient received their money? | No flag | No flag | Allow | No action |
| I am still awaiting the completion of the transaction. | No flag | No flag | Allow | No action |
| I transferred some money but the recipient is having trouble withdrawing. | No flag | No flag | Allow | No action |
| How are exchange rates calculated? | No flag | No flag | Allow | No action |
| To add money to my account, what currencies can I use? | No flag | No flag | Allow | No action |
| I need support options, I want to top my card | No flag | No flag | Allow | No action |
No matching records