Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| top-up is slow to process | No flag | No flag | Allow | No action |
| Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some re…Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant? | No flag | No flag | Allow | No action |
| I topped up by card a while ago and it's still pending, surely it should be done by now? | No flag | No flag | Allow | No action |
| The app doesn't show the card I received. | No flag | No flag | Allow | No action |
| Why hasn't my top-up been completed? | No flag | No flag | Allow | No action |
| top up did not complete | No flag | No flag | Allow | No action |
| So I just put my top-up into the card and it hasn't changed. | No flag | No flag | Allow | No action |
| Why is my top up still pending? | No flag | No flag | Allow | No action |
| Your top-up function isn't working, it still says pending even though I know my card works. | No flag | No flag | Allow | No action |
| Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already!…Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! | No flag | No flag | Allow | No action |
| OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? | No flag | No flag | Allow | No action |
| I'm attempting to top-up my account but it has been pending for an hour. | No flag | No flag | Allow | No action |
| Why is my top-up still outstanding? | No flag | No flag | Allow | No action |
| What does it mean when my top up is saying still pending? | No flag | No flag | Allow | No action |
| how do I link a card I already have? | No flag | No flag | Allow | No action |
| My top up hasn't worked, it's been stuck in pending for the last couple hours | No flag | No flag | Allow | No action |
| It doesn't look like the top-up completed. | No flag | No flag | Allow | No action |
| Why does my top up say still pending when I used my card to do it. | No flag | No flag | Allow | No action |
| Where is the money I topped off with? | No flag | No flag | Allow | No action |
| Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my f…Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at "pending" for over an hour now. Is it supposed to do this or is there something wrong in the system? | No flag | No flag | Allow | No action |
| Why is my top-up still pending? | No flag | No flag | Allow | No action |
| Topping up my card is not working because I believe the top up is pending | No flag | No flag | Allow | No action |
| When will my top-up process? | No flag | No flag | Allow | No action |
| The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell m…The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending. | No flag | No flag | Allow | No action |
| I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do? | No flag | No flag | Allow | No action |
| I would like to link my card. How do I do it? | No flag | No flag | Allow | No action |
| I made a transaction this morning and would like to revert it. | No flag | No flag | Allow | No action |
| Can i cancel a charge? | No flag | No flag | Allow | No action |
| Can I cancel my transaction? | No flag | No flag | Allow | No action |
| I made a transaction but did it to the wrong account. | No flag | No flag | Allow | No action |
| Tell me how to cancel a transfer. | No flag | No flag | Allow | No action |
| I need you to cancel a transfer that I made. It is the wrong account number and the app won't let me stop the transaction. Please stop it! | No flag | No flag | Allow | No action |
| I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through | No flag | No flag | Allow | No action |
| I would like to revert a transaction I did this morning | No flag | No flag | Allow | No action |
| If I make a transaction can I cancel it? | No flag | No flag | Allow | No action |
| How can I cancel a transfer? | No flag | No flag | Allow | No action |
| Can you please show me where I can find the location to link my card? | No flag | No flag | Allow | No action |
| Is there any way to cancel a transfer? | No flag | No flag | Allow | No action |
| I accidentally made a transaction to the wrong account. | No flag | No flag | Allow | No action |
| I want to cancel a transfer right away! Can you help? | No flag | No flag | Allow | No action |
| Help me cancel my transaction | No flag | No flag | Allow | No action |
| This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediat…This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately. | No flag | No flag | Allow | No action |
| Can I cancel a transfer | No flag | No flag | Allow | No action |
| I want to reverse my transaction from earlier | No flag | No flag | Allow | No action |
| Is there a way to revert my transaction from this morning? | No flag | No flag | Allow | No action |
| I'd like to cancel a transfer | No flag | No flag | Allow | No action |
| Can I cancel a transfer if is already processed? | No flag | No flag | Allow | No action |
| i have not received my card | No flag | No flag | Allow | No action |
| Where do I go if I want to link my new card? | No flag | No flag | Allow | No action |
| I transferred the wrong amount and would like to cancel the transaction. | No flag | No flag | Allow | No action |
No matching records