Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Tell me how to go about activating my new card? No flagNo flagAllowNo action
How can I activate my card so I can start using it? No flagNo flagAllowNo action
How long will it take to activate my new card? No flagNo flagAllowNo action
What's the right way to activate my card? No flagNo flagAllowNo action
I received my new card, how is it activated? No flagNo flagAllowNo action
Is there a way my new card can be renewed? No flagNo flagAllowNo action
How do I activate a card I received? No flagNo flagAllowNo action
Can you get me my card fast? No flagNo flagAllowNo action
Why can't I activate my card? No flagNo flagAllowNo action
What is the process of card activation? No flagNo flagAllowNo action
WHAT CAN I DO AFTER THE CARD MISSING No flagNo flagAllowNo action
I got my new card where do I go to activate it? No flagNo flagAllowNo action
Would like to use my card and need to activate it first. Can you help me do this? No flagNo flagAllowNo action
I need help activating my new card. No flagNo flagAllowNo action
how to activate card? No flagNo flagAllowNo action
Please, activate my card No flagNo flagAllowNo action
I tried activating my bill of fare and it didn't workplace No flagNo flagAllowNo action
I just got my card and want to use it, how do I activate my card? No flagNo flagAllowNo action
How long will it take to deliver something to US? No flagNo flagAllowNo action
I have a new card and I want to activate it No flagNo flagAllowNo action
Assist me please with card activation. No flagNo flagAllowNo action
I need help with activating my card No flagNo flagAllowNo action
How can I start using my card? No flagNo flagAllowNo action
Activating my card No flagNo flagAllowNo action
When will my card be activated? No flagNo flagAllowNo action
How can I activate my card> No flagNo flagAllowNo action
What are the steps in order to activate my new card? No flagNo flagAllowNo action
How do I go about activating my new card? No flagNo flagAllowNo action
What is the activation process on my new card? No flagNo flagAllowNo action
I live in the US, how long will it take for delivery? No flagNo flagAllowNo action
I would like to get help from someone with activating my card. No flagNo flagAllowNo action
What is the process for activating my card? No flagNo flagAllowNo action
How do I use my new card? No flagNo flagAllowNo action
I got my new card but I am not sure if it need s activated and how? No flagNo flagAllowNo action
What are the steps to activating a new card? No flagNo flagAllowNo action
I would like to activate my card to use now, can you help me? No flagNo flagAllowNo action
How do I activate a new card? No flagNo flagAllowNo action
I just got this card & I don't know how to activate it. No flagNo flagAllowNo action
I got my new card. How do I activate it? No flagNo flagAllowNo action
What do I need to do to activate my card? No flagNo flagAllowNo action
When can I expect my card to be delivered to the US? No flagNo flagAllowNo action
I see some fees for cash withdraw. No flagNo flagAllowNo action
How come I was charged extra when I withdrew cash? No flagNo flagAllowNo action
Why am I being charged when I withdraw cash? No flagNo flagAllowNo action
What is this charge on my account for a cash withdrawl? No flagNo flagAllowNo action
Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. No flagNo flagAllowNo action
How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee No flagNo flagAllowNo action
It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? No flagNo flagAllowNo action
Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals? No flagNo flagAllowNo action
Why is there an extra charge for money that was withdrawn? No flagNo flagAllowNo action