Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Balance hasn't been updated following a cheque or cash deposit No flagNo flagAllowNo action
I tired to deposit some cash into my account but it's not there No flagNo flagAllowNo action
I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money?? No flagNo flagAllowNo action
How do your exchange rates work? No flagNo flagAllowNo action
I have a strange payment in my statement No flagNo flagAllowNo action
There is a charge on my card that I did not make No flagNo flagAllowNo action
I saw a payment i did not do No flagNo flagAllowNo action
There is a payment that is not mine in the app. Please advise/ No flagNo flagAllowNo action
An unauthorized payment is in my app No flagNo flagAllowNo action
I did not make this card payment. No flagNo flagAllowNo action
What should I do if I see a payment I didn't make? No flagNo flagAllowNo action
I found an unauthorized card payment No flagNo flagAllowNo action
there is a transaction on my account that i didnt make No flagNo flagAllowNo action
I don't recall making that payment? No flagNo flagAllowNo action
what is the exchange rate? No flagNo flagAllowNo action
There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What …There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well! No flagNo flagAllowNo action
Has someone accessed my card there are payments I did not make that are showing up on the app. No flagNo flagAllowNo action
There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunde…There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges? No flagNo flagAllowNo action
Why would there be a payment on my account I don't recognize? No flagNo flagAllowNo action
I have a payment I didn't do No flagNo flagAllowNo action
There is a payment that is not mine. No flagNo flagAllowNo action
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? No flagNo flagAllowNo action
There is a card payment I do not recognise. No flagNo flagAllowNo action
I don't recognise a card payment No flagNo flagAllowNo action
Payment i did not do No flagNo flagAllowNo action
How long does a card delivery take? No flagNo flagAllowNo action
Where did your guys exchange rates come from? No flagNo flagAllowNo action
Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for. No flagNo flagAllowNo action
I think my statement has a fraudulent charge No flagNo flagAllowNo action
I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me? No flagNo flagAllowNo action
What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap! No flagNo flagAllowNo action
I have a payment listed in error. No flagNo flagAllowNo action
What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out. No flagNo flagAllowNo action
I'm not familiar with a card payment. No flagNo flagAllowNo action
I have an unauthorized transaction on my statement No flagNo flagAllowNo action
There is a payment in the App that is not mine. No flagNo flagAllowNo action
I don't know where this transaction came from? No flagNo flagAllowNo action
How are you determining your exchange rates? No flagNo flagAllowNo action
I see a charge on my account that I don't recall making. I feel like my account may have been compromised. No flagNo flagAllowNo action
I know I didn't make this payment showing up on my card, I don't remember this person at all. No flagNo flagAllowNo action
Somebody used my card to make a purchase No flagNo flagAllowNo action
There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this? No flagNo flagAllowNo action
Some of my card payments look different than where I purchased products from. Why is that? No flagNo flagAllowNo action
There is a strange payment on my statement. What should I do? No flagNo flagAllowNo action
I think there has been a purchase made that wasn't by me. No flagNo flagAllowNo action
There is a fraudulent charge on my statement. No flagNo flagAllowNo action
What is the payment in my account that I did not do? No flagNo flagAllowNo action
In my statement there is a payment that is I do not recognize No flagNo flagAllowNo action
I'm trying to figure out the current exchange rate. No flagNo flagAllowNo action
I no longer live at my address on file, how do I change it? No flagNo flagAllowNo action