Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
How long until my transfer will be available to me No flagNo flagAllowNo action
Why doesn't it show that I did a balance transfer? No flagNo flagAllowNo action
Can I exchange currencies? No flagNo flagAllowNo action
I made a bank transfer a couple of hours ago from my UK account. It hasn't appeared, can you check to make sure it went through? No flagNo flagAllowNo action
My transfer is pending. No flagNo flagAllowNo action
Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alr…Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? No flagNo flagAllowNo action
Where is my transfer from [country]? No flagNo flagAllowNo action
I made a bank transfer and my account balance did not show it. No flagNo flagAllowNo action
Where is my money? I transfered it and it isn't in my account. No flagNo flagAllowNo action
I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure ever…I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay. No flagNo flagAllowNo action
Why doesn't my balance reflect my transfer No flagNo flagAllowNo action
My account balance has not gone up even though I just transferred money into it No flagNo flagAllowNo action
When will I see my new balance after making my bank transfer? No flagNo flagAllowNo action
Do you work with all fiat currencies? No flagNo flagAllowNo action
Think someone has took money out with my card. What shall I do? No flagNo flagAllowNo action
There is a withdrawal that isn't mind in the app. No flagNo flagAllowNo action
I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this? No flagNo flagAllowNo action
I didn't get cash from an ATM, but the app says I did No flagNo flagAllowNo action
My app shows some cash I didn't get. No flagNo flagAllowNo action
Why is there a random withdrawal in my app? No flagNo flagAllowNo action
There is a suspicious cash withdraw on the account. No flagNo flagAllowNo action
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. No flagNo flagAllowNo action
The app said I withdrew cash at an ATM and I didn't No flagNo flagAllowNo action
My app says that I received cash from an ATM and I didn't. No flagNo flagAllowNo action
Can I hold money in multiple currencies? No flagNo flagAllowNo action
How do I freeze my bank card, as there has been a strange withdrawal? No flagNo flagAllowNo action
I see a cash withdrawal that I did not perform. No flagNo flagAllowNo action
I checked the app and saw an extra cash withdrawal that I didn't authorize No flagNo flagAllowNo action
I have a strange cash withdrawal in my statement No flagNo flagAllowNo action
There's a cash withdraw on my statement that I didn't make. No flagNo flagAllowNo action
i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent. No flagNo flagAllowNo action
I am seeing in the App a some cash withdrawal that its not mine No flagNo flagAllowNo action
My account has a weird withdrawal. No flagNo flagAllowNo action
I'm unsure of a withdrawl in my statement. No flagNo flagAllowNo action
It looks like someone else withdrew cash from my account, can you help? No flagNo flagAllowNo action
How man currencies can I hold? No flagNo flagAllowNo action
I think I see a withdraw I did not make. No flagNo flagAllowNo action
Some cash is showing up in my app that I did not get. No flagNo flagAllowNo action
There is an unauthorized cash withdrawal from my account for 500£. I definitely didn't make this withdrawal. I need your help. No flagNo flagAllowNo action
The app is showing an ATM withdrawl that I didn't make. No flagNo flagAllowNo action
There is a odd withdrawal on my account. No flagNo flagAllowNo action
I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you p…I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? No flagNo flagAllowNo action
How do I cancel my card? There are charges on my account that I didn't make. No flagNo flagAllowNo action
There is an error, the app says I made an ATM withdrawal and I didn't. No flagNo flagAllowNo action
Can anyone help me, I lost my wallet and they've started withdrawing from my account. No flagNo flagAllowNo action
What do I do if I notice a strange withdrawl in my statement? No flagNo flagAllowNo action
Besides USD what other currencies can I have? No flagNo flagAllowNo action
I don't recognise a cash withdrawal No flagNo flagAllowNo action
Help! My wallet was stolen and someone is taking money out. I need this money! What can I do? No flagNo flagAllowNo action
There is a cash withdrawal transaction that I am unsure of. No flagNo flagAllowNo action