Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Why was the exchange rate different when I withdrew my cash? No flagNo flagAllowNo action
When I got cash, my exchange rate was wrong. No flagNo flagAllowNo action
Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home No flagNo flagAllowNo action
It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else. No flagNo flagAllowNo action
I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. No flagNo flagAllowNo action
In receiving cash, the wrong exchange rate was used for my transaction. No flagNo flagAllowNo action
Can I make a withdraw if I am out of country from with out any fees at an ATM? No flagNo flagAllowNo action
Will you handle EUR? No flagNo flagAllowNo action
I took out a foreign currency and the exchange rate is wrong. No flagNo flagAllowNo action
I feel like too much money was taken during my currency exchange. No flagNo flagAllowNo action
There was an error in exchange rate for my cash withdrawal No flagNo flagAllowNo action
I need the right foreign money, at the right rate, at ATMs, when I go abroad. No flagNo flagAllowNo action
The conversion rate on the ATM that I used with foreign currency was wrong. No flagNo flagAllowNo action
why is the exchange rate for a Foreign ATM different No flagNo flagAllowNo action
My cash withdrawal charged me the wrong exchange rate No flagNo flagAllowNo action
I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of…I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges! No flagNo flagAllowNo action
The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. No flagNo flagAllowNo action
Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. No flagNo flagAllowNo action
Can I hold money in other currencies? No flagNo flagAllowNo action
My ecchange rate was wrong for a cash transaction. No flagNo flagAllowNo action
I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates? No flagNo flagAllowNo action
The see the rate applied to my transaction was wrong at the atm. No flagNo flagAllowNo action
The rate of exchange isn't right for my cash withdrawal. No flagNo flagAllowNo action
I took out cash abroad and the exchange rate isn't correct. No flagNo flagAllowNo action
I used an ATM in a foreign currency but the rate applied is wrong! No flagNo flagAllowNo action
how do you determine your exchange rates because one of yours was off when i got cash No flagNo flagAllowNo action
I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known…I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! No flagNo flagAllowNo action
The cash withdrawal exchange rate is not correct. No flagNo flagAllowNo action
Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in …Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges? No flagNo flagAllowNo action
I think something went wrong with my card delivery as I haven't received it yet. No flagNo flagAllowNo action
What options do I have for holding currencies? No flagNo flagAllowNo action
can i get a description of how to use a disposable virtual card No flagNo flagAllowNo action
Can I create a disposable virtual card? No flagNo flagAllowNo action
What can you tell me about getting a virtual disposable card? No flagNo flagAllowNo action
I would like to order a disposable virtual card. How can I do this? No flagNo flagAllowNo action
how do VR cards work No flagNo flagAllowNo action
What is a disposable virtual card? No flagNo flagAllowNo action
I would like a temporary virtual card No flagNo flagAllowNo action
How do the disposable cards work? No flagNo flagAllowNo action
How do I use a disposable virtual card? No flagNo flagAllowNo action
Where's the best place to get a disposable virtual card? No flagNo flagAllowNo action
Do you happen to do exchanges of EUR? No flagNo flagAllowNo action
Can you explain the disposable cards to me? No flagNo flagAllowNo action
Is there anyway, I can get a disposable virtual card? No flagNo flagAllowNo action
I just purchased a disposable virtual card. Am I able to use it for online purchases immediately? No flagNo flagAllowNo action
how secure is a disposable virtual card No flagNo flagAllowNo action
What do I do to get a disposable virtual card? No flagNo flagAllowNo action
I want to get a disposable virtual card. No flagNo flagAllowNo action
Can you explain disposable cards? No flagNo flagAllowNo action
how do i get a virtual card for one time use No flagNo flagAllowNo action