Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
I tried to make a transfer but it failed No flagNo flagAllowNo action
Why couldn't I complete a transfer? No flagNo flagAllowNo action
My transfer appeared not to work. No flagNo flagAllowNo action
What is stopping my money from transferring? No flagNo flagAllowNo action
Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help …Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks! No flagNo flagAllowNo action
My attempted transfer failed. No flagNo flagAllowNo action
I can not seem to make a successful transfer, can you tell me what I'm doing wrong? No flagNo flagAllowNo action
Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed. No flagNo flagAllowNo action
I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending? No flagNo flagAllowNo action
I am trying to make a transfer and am unsuccessful, can you please tell me why? No flagNo flagAllowNo action
My transfer did not seem to work. No flagNo flagAllowNo action
I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! No flagNo flagAllowNo action
help me with my transfer No flagNo flagAllowNo action
Says my transfer can't be completed? No flagNo flagAllowNo action
can you tell me why my transfer failed? No flagNo flagAllowNo action
Why didn't my transfer go through? No flagNo flagAllowNo action
I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down? No flagNo flagAllowNo action
Can you provide a reason as to why my transfer did not work? No flagNo flagAllowNo action
I tried to transfer money and it did not work. No flagNo flagAllowNo action
I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on? No flagNo flagAllowNo action
Can I do a bank transfer to put additional money in my account because I am out of money? No flagNo flagAllowNo action
I'm out of money, can I add money with my bank? No flagNo flagAllowNo action
How do I go forth on transferring money into my account? No flagNo flagAllowNo action
I don't understand how to top up my account, can you please explain the process? No flagNo flagAllowNo action
I don't understand the money transfer process. No flagNo flagAllowNo action
I need to transfer money into my account, how do I go about doing this? No flagNo flagAllowNo action
What do I need to do to transfer money into my account? No flagNo flagAllowNo action
I don't know what to do. Should I transfer funds. My account is out of money. No flagNo flagAllowNo action
Can I add funds to the card directly from my bank account? No flagNo flagAllowNo action
How does tranferring money into my account work? No flagNo flagAllowNo action
Why does it say pending cash withdrawal on my statement? No flagNo flagAllowNo action
I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP No flagNo flagAllowNo action
I would like to transfer some money from my other bank account into this one. No flagNo flagAllowNo action
When I want to transfer money to my account, how can I do that? No flagNo flagAllowNo action
I need to transfer funds into my account. How can I do this? No flagNo flagAllowNo action
What are the steps I follow to transfer money into my account? No flagNo flagAllowNo action
How can I transfer funds from my bank to my top up account? No flagNo flagAllowNo action
I want to top my account by using a bank transfer. How would that work? No flagNo flagAllowNo action
How to I transfer my funds into my account? No flagNo flagAllowNo action
How do I top up my card? No flagNo flagAllowNo action
How can I transfer money from an outside bank? No flagNo flagAllowNo action
How long with my cash withdrawal stay pending for? No flagNo flagAllowNo action
How can I fund my top-up account using my bank account? No flagNo flagAllowNo action
What methods can I use to add money to my account? No flagNo flagAllowNo action
I would like to use the bank transfer feature, but I can't find it. Can you please give me the details? No flagNo flagAllowNo action
How can I perform a dual money transferring from one account to another? No flagNo flagAllowNo action
CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY ACCOUNT FOR ME? No flagNo flagAllowNo action
I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? No flagNo flagAllowNo action
How do I transfer money to my account? No flagNo flagAllowNo action
How do I send my account money through transfer? No flagNo flagAllowNo action