Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
What do I need to do to transfer my paycheck to my account? No flagNo flagAllowNo action
How can my friend send me money? No flagNo flagAllowNo action
My cash withdrawal is still showing as pending. No flagNo flagAllowNo action
Can I directly transfer my salary onto here? No flagNo flagAllowNo action
Can this be used to receive my salary? No flagNo flagAllowNo action
Is it possible to deposit money in GBP? No flagNo flagAllowNo action
I received my salary in GBP. How do I change this to my currency? No flagNo flagAllowNo action
How can my friend transfer money to me? No flagNo flagAllowNo action
Can my friends send me money? No flagNo flagAllowNo action
How do I deposit my paycheck to this account? No flagNo flagAllowNo action
Can I use this account to receive my salary? No flagNo flagAllowNo action
Can i deposit my salary to this account? No flagNo flagAllowNo action
How do I get my salary through this account? No flagNo flagAllowNo action
Why am I unable to take money from my card but the statement says the transaction is still pending? No flagNo flagAllowNo action
What if I need my salary in a different currency? No flagNo flagAllowNo action
I receive my salary in GBP. Do I need to configure this somehwere? No flagNo flagAllowNo action
Do you know if I can use this for my salary? No flagNo flagAllowNo action
How do I get my paycheck through this? No flagNo flagAllowNo action
can I transfer my salary if it's in a different currency? No flagNo flagAllowNo action
Can I get paid in a different currency? No flagNo flagAllowNo action
Is my salary eligible for this? No flagNo flagAllowNo action
My salary is in GBP; how can I note this in the app? No flagNo flagAllowNo action
Can I get paid in another currency? No flagNo flagAllowNo action
Can I get my paycheck through here? No flagNo flagAllowNo action
Why does my account have a pending cash withdrawal? No flagNo flagAllowNo action
dont understand why transfer failed No flagNo flagAllowNo action
Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal …Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? No flagNo flagAllowNo action
My transfer didn't work No flagNo flagAllowNo action
Fix your system. I can't make transfers, I've tried like 5 times already. No flagNo flagAllowNo action
Tell me why my transfer failed! No flagNo flagAllowNo action
My transfer did not go through. No flagNo flagAllowNo action
Why was I not able to complete a transfer? No flagNo flagAllowNo action
Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong…Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong. No flagNo flagAllowNo action
Why did my transfer not go through? No flagNo flagAllowNo action
My transfer didn't go through. No flagNo flagAllowNo action
I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier? No flagNo flagAllowNo action
I could not get my transfer to happen correctly and was wondering why? No flagNo flagAllowNo action
how come my transfer didn't work No flagNo flagAllowNo action
I transferred my funds, why did it not go through? No flagNo flagAllowNo action
Why has my transfer failed? No flagNo flagAllowNo action
Why did my transfer fail? No flagNo flagAllowNo action
Why hasn't my transfer been made? No flagNo flagAllowNo action
My transfer will not go through. No flagNo flagAllowNo action
My transfer keeps failing and I just want to transfer the money can you please make it work? No flagNo flagAllowNo action
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please ch…The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ? No flagNo flagAllowNo action
Why would a transfer fail? No flagNo flagAllowNo action
I ordered my card 2 weeks ago and it still isn't here? What do I do? No flagNo flagAllowNo action
Cash withdrawal still pending? No flagNo flagAllowNo action
What are your policies for card transfers? No flagNo flagAllowNo action
Is the system down? I've been trying to do a transfer and have failed? No flagNo flagAllowNo action