Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Is the bank the only place I can change my PIN> No flagNo flagAllowNo action
If I am overseas, how do I change my pin? No flagNo flagAllowNo action
Can i change my PIN at the ATM? No flagNo flagAllowNo action
How might I change my PIN? No flagNo flagAllowNo action
I would like to change my PIN but I am not currently in the country. No flagNo flagAllowNo action
I would like to change my card PIN. No flagNo flagAllowNo action
I want to set a new PIN No flagNo flagAllowNo action
I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? No flagNo flagAllowNo action
my atm cash out is still pending No flagNo flagAllowNo action
I need a new Pin how do I go about that? No flagNo flagAllowNo action
Is there a location near me that i can change my PIN? No flagNo flagAllowNo action
In what ATM can I change my pin? No flagNo flagAllowNo action
I'd like to make a new PIN selection. No flagNo flagAllowNo action
How do I set a new pin? No flagNo flagAllowNo action
How do I update my PIN to a new number? No flagNo flagAllowNo action
How can I change my Tholepin ? No flagNo flagAllowNo action
My new pin needs to be set. No flagNo flagAllowNo action
I want to choose a different PIN. No flagNo flagAllowNo action
I would like to change my pin. No flagNo flagAllowNo action
I am still waiting for a cash withdrawal to show No flagNo flagAllowNo action
Am I able to change my PIN at any cash machines? No flagNo flagAllowNo action
I am travelling for two more weeks but really need to change my PIN asap. What do I do? No flagNo flagAllowNo action
I need to change my PIN. Can I do that at a cash machine? No flagNo flagAllowNo action
Do cash machines let me change my pin? No flagNo flagAllowNo action
How do I change my PIN? No flagNo flagAllowNo action
I need to change my PIN. No flagNo flagAllowNo action
May I receive a different card pin No flagNo flagAllowNo action
What do I need to do to change my PIN? No flagNo flagAllowNo action
Help me set up a new PIN? No flagNo flagAllowNo action
Which cash machines will allow me to change my PIN? No flagNo flagAllowNo action
Is my pending cash withdrawal processed? No flagNo flagAllowNo action
I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? No flagNo flagAllowNo action
Where can I find instructions to change my PIN? No flagNo flagAllowNo action
I need to change my pin but I am on the road. No flagNo flagAllowNo action
How do I update the PIN on my account? No flagNo flagAllowNo action
I need a new PIN. No flagNo flagAllowNo action
Show me how to change my pin? No flagNo flagAllowNo action
Please tell me which cash machines will allow me to change my pin. No flagNo flagAllowNo action
What steps do I need to take to change my card PIN? No flagNo flagAllowNo action
How to change the PIN on my card? No flagNo flagAllowNo action
How can I change the PIN? Do I have to go to a real bank? No flagNo flagAllowNo action
how long til my cash out goes through? No flagNo flagAllowNo action
I've tried numerous times to submit a transfer of funds. Why isn't it going through? No flagNo flagAllowNo action
I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? No flagNo flagAllowNo action
I am not able to do a transfer to an account No flagNo flagAllowNo action
I was unable to make a transfer to another account. No flagNo flagAllowNo action
I had a transfer blocked No flagNo flagAllowNo action
Can you please help me with this exchange? I am trying to get crypto and the app won't let me. No flagNo flagAllowNo action
How do I do a successful transfer to an account? No flagNo flagAllowNo action
Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. No flagNo flagAllowNo action