Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| I requested a refund from a store but it hasn't arrived. | Custom policies | Custom keywords | Review | Review |
| I still haven't seen a refund on my account | Custom policies | Custom keywords | Review | Review |
| I am missing a refund. | Custom policies | Custom keywords | Review | Review |
| My refund doesn't seem to be showing on my statement. | Custom policies | Custom keywords | Review | Review |
| I am not seeing a refund in my statement. | Custom policies | Custom keywords | Review | Review |
| Why can't I see a recent refund in my statement? | Custom policies | Custom keywords | Review | Review |
| I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anyt…I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money | Custom policies | Custom keywords | Review | Review |
| Where is my refund? I have been checking my account all day. | Custom policies | Custom keywords | Review | Review |
| My refund is missing | Custom policies | Custom keywords | Review | Review |
| I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the selle…I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? | Custom policies | Custom keywords | Review | Review |
| I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not su…I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? | Custom policies | Custom keywords | Review | Review |
| How long will it take to get my refund | Custom policies | Custom keywords | Review | Review |
| I should have received a refund however it is not showing on my statement | Custom policies | Custom keywords | Review | Review |
| More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. | Custom policies | Custom keywords | Review | Review |
| How do I locate my card? | No flag | No flag | Allow | No action |
| I still have not received my new card, I ordered over a week ago. | No flag | No flag | Allow | No action |
| How do I track my card? | No flag | No flag | Allow | No action |
| What is the base of the exchange rates? | No flag | No flag | Allow | No action |
| How do I fix a reverted top up? | No flag | No flag | Allow | No action |
| Is it possible to tell if my top up has reverted? | No flag | No flag | Allow | No action |
| My top-up showed as complete, but it's no longer there! What's going on here? | No flag | No flag | Allow | No action |
| It seems my top up is reverted? | No flag | No flag | Allow | No action |
| The app wouldn't accept my top up. | No flag | No flag | Allow | No action |
| I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | No flag | No flag | Allow | No action |
| I believe my money did not go through with my top up, was there a problem on your end? | No flag | No flag | Allow | No action |
| My top-up was reverted, why did this happen? | No flag | No flag | Allow | No action |
| What exchange rate do you use? | No flag | No flag | Allow | No action |
| I put money into my account for the minimum balance but the application didn't accept. | No flag | No flag | Allow | No action |
| Can you tell me if my top-up has been cancelled? | No flag | No flag | Allow | No action |
| I got topped up but the application reverted it. | No flag | No flag | Allow | No action |
| Why would my top up be cancelled? | No flag | No flag | Allow | No action |
| There appears to have been a reversion in my top up | No flag | No flag | Allow | No action |
| The application reverted my top-up. | No flag | No flag | Allow | No action |
| I think my top-up was cancelled. | No flag | No flag | Allow | No action |
| I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's goi…I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on? | No flag | No flag | Allow | No action |
| I topped up but the app reverted it | No flag | No flag | Allow | No action |
| I went to top up and it is no longer there. Was it sent back? | No flag | No flag | Allow | No action |
| The exchange rates are? | No flag | No flag | Allow | No action |
| What happened to my top-up? | No flag | No flag | Allow | No action |
| Can you tell me why my top up was reverted? | No flag | No flag | Allow | No action |
| For what reason would a top up be reverted and returned to my account? | No flag | No flag | Allow | No action |
| When I topped up, the app reverted my funds. | No flag | No flag | Allow | No action |
| What happened to where my top-up was canceled? | No flag | No flag | Allow | No action |
| I tryed to make a top-up with cryptocurrency but the payment was referted. | No flag | No flag | Allow | No action |
| The app reverted my top off. | No flag | No flag | Allow | No action |
| The app reverted my action when I topped up. | No flag | No flag | Allow | No action |
| Was my top up reversed? | No flag | No flag | Allow | No action |
| I see my top-up was canceled, but why? | No flag | No flag | Allow | No action |
| What do you base your exchange rates on? | No flag | No flag | Allow | No action |
| Do you know if my top-up has been cancelled? | No flag | No flag | Allow | No action |
No matching records