Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| I believe I left my smartphone at the hotel I was staying at. | No flag | No flag | Allow | No action |
| Someone attacked me yesterday and took my things, so I am unable to use the app. I am in need of some help. | No flag | No flag | Allow | No action |
| Can I still use the app if I switched phones? | No flag | No flag | Allow | No action |
| I was mugged yesterday and they took everything. I can't access my app. What are my next steps? | No flag | No flag | Allow | No action |
| I got mugged yesterday and lost access to the app. I need to regain it. | No flag | No flag | Allow | No action |
| If I lost my phone, can someone use my account? | No flag | No flag | Allow | No action |
| What is this $1 charge on my statement? | No flag | No flag | Allow | No action |
| I am not able to use the app since I forgot my phone at the hotel I was staying at. | No flag | No flag | Allow | No action |
| Someone stole my phone. | No flag | No flag | Allow | No action |
| Someone stole my cards! | No flag | No flag | Allow | No action |
| My phone is lost. What do I do to prevent someone from using the app? | No flag | No flag | Allow | No action |
| Is there anything I need to do since my phone was stolen? | No flag | No flag | Allow | No action |
| I lost my phone! | No flag | No flag | Allow | No action |
| I can't find my phone but it has all my credit card information. | No flag | No flag | Allow | No action |
| How do I use the app if I don't have my phone with me? | No flag | No flag | Allow | No action |
| I got mugged yesterday and can't use the app. | No flag | No flag | Allow | No action |
| My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help. | No flag | No flag | Allow | No action |
| Why does my statement have these extra charges? | No flag | No flag | Allow | No action |
| I want to return an item. | No flag | No flag | Allow | No action |
| I wasn't charged the correct amount for an item I purchased, how can I fix this? | No flag | No flag | Allow | No action |
| I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? | No flag | No flag | Allow | No action |
| Please stop my purchase. | No flag | No flag | Allow | No action |
| Can I have an item refunded? | No flag | No flag | Allow | No action |
| I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. | No flag | No flag | Allow | No action |
| I am unhappy with my purchase, how do I cancel the order? | No flag | No flag | Allow | No action |
| Why hasn't my card been delivered? | No flag | No flag | Allow | No action |
| I can see an extra 1£ charge on my app. Why did you charge me extra? | No flag | No flag | Allow | No action |
| How do I get refunded? | No flag | No flag | Allow | No action |
| Can you cancel my purchase? | No flag | No flag | Allow | No action |
| How do I cancel a previous purchase | No flag | No flag | Allow | No action |
| I would appreciate it if I could get an item refunded | No flag | No flag | Allow | No action |
| I want this amount reversed out of my account. | No flag | No flag | Allow | No action |
| Can you tell me why I noticed a $1 charge on my statement? | No flag | No flag | Allow | No action |
| I want to reverse a purchase. Can I cancel it? | No flag | No flag | Allow | No action |
| I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just ca…I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just can not accept paying for something I never got. | No flag | No flag | Allow | No action |
| I would like to cancel a payment. I purchased something several days ago and i still have not received it. | No flag | No flag | Allow | No action |
| I want to get an item refunded | No flag | No flag | Allow | No action |
| I need to cancel a purchase I made. | No flag | No flag | Allow | No action |
| When will the $1 transaction be credited to me? | No flag | No flag | Allow | No action |
| I tried to make a transfer and it was declined. Why? | No flag | No flag | Allow | No action |
| Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? | No flag | No flag | Allow | No action |
| I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct. | No flag | No flag | Allow | No action |
| why was my transfer declined | No flag | No flag | Allow | No action |
| What would make a decline message show up during a transfer? | No flag | No flag | Allow | No action |
| Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined …Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening. | No flag | No flag | Allow | No action |
| How can I fix my card, it got declined twice. | No flag | No flag | Allow | No action |
| Why did a transfer get declined? | No flag | No flag | Allow | No action |
| My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. | No flag | No flag | Allow | No action |
| Why did my transfer decline | No flag | No flag | Allow | No action |
| Where did this fee come from? | No flag | No flag | Allow | No action |
No matching records