Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| Why do I get charged additional fees on some payments, but not others? | No flag | No flag | Allow | No action |
| I used my card for a purchase and was charged a fee | No flag | No flag | Allow | No action |
| Why was I charged for card payment? | No flag | No flag | Allow | No action |
| There is an unauthorized fee. | No flag | No flag | Allow | No action |
| I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of m…I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before. | No flag | No flag | Allow | No action |
| Why was I charged an extra fee when paying with my card? | No flag | No flag | Allow | No action |
| What exchange rates do you offer? | No flag | No flag | Allow | No action |
| Why did I have to pay extra because I paid with card? | No flag | No flag | Allow | No action |
| Why are there fees for card usage? | No flag | No flag | Allow | No action |
| im not sure what this charge is for | No flag | No flag | Allow | No action |
| What is the fee charged with this card payment? | No flag | No flag | Allow | No action |
| When would my card be charged an extra fee for a transaction? | No flag | No flag | Allow | No action |
| Why did I have to pay more when I do it with my card? | No flag | No flag | Allow | No action |
| I made a card payment and a fee is showing up? | No flag | No flag | Allow | No action |
| I have been charged a fee for paying with card | No flag | No flag | Allow | No action |
| What is the fee on my card payment? | No flag | No flag | Allow | No action |
| Why would I be charged a fee for card payment? | No flag | No flag | Allow | No action |
| How did you come up with your exchange rates? | No flag | No flag | Allow | No action |
| Will I always be charged a fee for using my card? | No flag | No flag | Allow | No action |
| Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there? | No flag | No flag | Allow | No action |
| Paying in card resulted in a fee | No flag | No flag | Allow | No action |
| I paid with card and I think there was a fee applied. | No flag | No flag | Allow | No action |
| So what items actually come with extra fees | No flag | No flag | Allow | No action |
| How do I avoid getting charged a fee on my card? | No flag | No flag | Allow | No action |
| Is there a fee when you pay with your card? | No flag | No flag | Allow | No action |
| I have been charged with a fee for paying with my card. | No flag | No flag | Allow | No action |
| For the first time I got a fee on my account. How do I know when you charge these fees? | No flag | No flag | Allow | No action |
| Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated …Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all. | No flag | No flag | Allow | No action |
| Where do you guys acquire your exchange rate? | No flag | No flag | Allow | No action |
| Is using my card free? | No flag | No flag | Allow | No action |
| Why was I charged an extra fee when using a card? | No flag | No flag | Allow | No action |
| What fees apply when using a card? | No flag | No flag | Allow | No action |
| Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? | No flag | No flag | Allow | No action |
| Why was I charged a fee when I paid with card? | No flag | No flag | Allow | No action |
| There is a fee on my account. Why? | No flag | No flag | Allow | No action |
| Why do you charge fees on card payments? | No flag | No flag | Allow | No action |
| I was charged a fee for a card payment. Why? | No flag | No flag | Allow | No action |
| Why was a charged a fee for using the card? | No flag | No flag | Allow | No action |
| They charged me for paying with my card. | No flag | No flag | Allow | No action |
| How do I find the exchange rate? | No flag | No flag | Allow | No action |
| I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but…I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | No flag | No flag | Allow | No action |
| My money transfer has not arrived. | No flag | No flag | Allow | No action |
| I am still waiting for a transaction to be completed | No flag | No flag | Allow | No action |
| I made a money transaction but the recipient can't see it | No flag | No flag | Allow | No action |
| I tried to send someone money but they haven't received it. | No flag | No flag | Allow | No action |
| How long does it take for a transfer to get to a recipient? | No flag | No flag | Allow | No action |
| How can the recipient see my money transaction? | No flag | No flag | Allow | No action |
| I transferred money but the recipient says it has not arrived. Why would this be? | No flag | No flag | Allow | No action |
| The transfer I did hasn't arrived | No flag | No flag | Allow | No action |
| how long do money transfers take? | No flag | No flag | Allow | No action |
No matching records