Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
Text CategoriesActivate to sort ascending. ChecksActivate to sort ascending. DecisionActivate to sort ascending. ActionActivate to sort ascending.
What'll it charge me for a SEPA transfer? No flag No flag Allow No action
Is there a charge for topping up by transfer? No flag No flag Allow No action
Do you do SWIFT transfers? No flag No flag Allow No action
Should I expect to be charged for topping up by transfer? No flag No flag Allow No action
Will I be charged for a SEPA transfer? No flag No flag Allow No action
is there a fee for a transfer? if so how much will it be? No flag No flag Allow No action
How do I link this new card? No flag No flag Allow No action
Please tell me about SWIFT transfers at this bank. No flag No flag Allow No action
Is there a fee for transfer top-up? No flag No flag Allow No action
Can you tell me what the transfer policy is? No flag No flag Allow No action
Is a SWIFT transfer okay? No flag No flag Allow No action
Will I be charged a fee if I receive a SEPA transfer No flag No flag Allow No action
When topping up by transfer, will I be charged? No flag No flag Allow No action
What us the fee to transfer money from my bank? No flag No flag Allow No action
Do I get charged if i am getting money? No flag No flag Allow No action
Can you tell me the total cost of a transfer? No flag No flag Allow No action
can i do a transfer with swift No flag No flag Allow No action
Can I reactivate my lost card that I found this morning in my jacket pocket? No flag No flag Allow No action
new customer and filling gas today, it's not working, the thing shows pending half an hour! No flag No flag Allow No action
My card was topped this morning but I can't see the funds. Why didn't it complete? No flag No flag Allow No action
What would lead to my top up still pending? No flag No flag Allow No action
there's a delay in my top-up No flag No flag Allow No action
Is there a reason my top up hasn't gone through No flag No flag Allow No action
The top-up is pending. No flag No flag Allow No action
Could you explain why my top-up has gone through yet? No flag No flag Allow No action
I've already topped up, but I cannot see the funds being available. What happened? No flag No flag Allow No action
What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. No flag No flag Allow No action
I do not see a top-up processed. No flag No flag Allow No action
how do I link an already existing card? No flag No flag Allow No action
I topped up but it didn't complete No flag No flag Allow No action
So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be worki…So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed. No flag No flag Allow No action
My top up is pending. No flag No flag Allow No action
Can you look into my top up please. I made it over three hours ago and yet it's still pending. No flag No flag Allow No action
Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already. No flag No flag Allow No action
What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before…What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here? No flag No flag Allow No action
why hasn't my top up gone through yet No flag No flag Allow No action
top-up is slow to process No flag No flag Allow No action
Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some re…Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant? No flag No flag Allow No action
I topped up by card a while ago and it's still pending, surely it should be done by now? No flag No flag Allow No action
The app doesn't show the card I received. No flag No flag Allow No action
Why hasn't my top-up been completed? No flag No flag Allow No action
top up did not complete No flag No flag Allow No action
So I just put my top-up into the card and it hasn't changed. No flag No flag Allow No action
Why is my top up still pending? No flag No flag Allow No action
Your top-up function isn't working, it still says pending even though I know my card works. No flag No flag Allow No action
Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already!…Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! No flag No flag Allow No action
OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? No flag No flag Allow No action
I'm attempting to top-up my account but it has been pending for an hour. No flag No flag Allow No action
Why is my top-up still outstanding? No flag No flag Allow No action
What does it mean when my top up is saying still pending? No flag No flag Allow No action