Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
Text CategoriesActivate to sort ascending. ChecksActivate to sort ascending. DecisionActivate to sort ascending. ActionActivate to sort ascending.
My card is lost! What can I do? No flag No flag Allow No action
I lost my card No flag No flag Allow No action
Oh no! I lost my card! Help! No flag No flag Allow No action
I believe my card has been stolen, what can I do about this situation? It's urgent. No flag No flag Allow No action
Help! Someone stole my card! No flag No flag Allow No action
Help. I have a stolen card! No flag No flag Allow No action
I received my new card, but I don't see it in the app anywhere. What do I do? No flag No flag Allow No action
card is lost, please help No flag No flag Allow No action
How do I report my card stolen? No flag No flag Allow No action
My card is gone I think it was stolen No flag No flag Allow No action
Is a copy of the police report necessary for completing the report process? No flag No flag Allow No action
I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? No flag No flag Allow No action
How do I deal with a stolen card? No flag No flag Allow No action
Can you freeze my card it was stolen No flag No flag Allow No action
Help! I can't find my card. No flag No flag Allow No action
What should I do if I lost my card? No flag No flag Allow No action
I need help with a lost card No flag No flag Allow No action
How do I re-add a card to the app? No flag No flag Allow No action
I think my card was stolen. No flag No flag Allow No action
Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card …Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? No flag No flag Allow No action
I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? No flag No flag Allow No action
How can I freeze a stolen card? No flag No flag Allow No action
What should I do if my card is missing? No flag No flag Allow No action
My bags were stolen. I need a new card but need to cancel the stolen one. No flag No flag Allow No action
Somehow I am missing my card. What should I do? No flag No flag Allow No action
My card was taken from me No flag No flag Allow No action
My card got lost. No flag No flag Allow No action
Some idiot stole my card. No flag No flag Allow No action
How do I add the card to my account? No flag No flag Allow No action
How do I report my card lost or stolen? No flag No flag Allow No action
My card is lost! What do I do now? No flag No flag Allow No action
I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen. No flag No flag Allow No action
I believe my credit card was stolen. No flag No flag Allow No action
How do I report a stolen card? No flag No flag Allow No action
Somebody has stolen my card, I need help please. No flag No flag Allow No action
I cannot find my credit card. No flag No flag Allow No action
Are you able to locate my card? No flag No flag Allow No action
My card got stolen! No flag No flag Allow No action
Help me please! My card was stolen! No flag No flag Allow No action
Can I put my old card back into the system? I just found it/ No flag No flag Allow No action
how old do i need to be to get an account for myself No flag No flag Allow No action
How young can I be to open my own account? No flag No flag Allow No action
How old do I have to be? No flag No flag Allow No action
Can I open an account for a child? No flag No flag Allow No action
How old do we have to be? No flag No flag Allow No action
How do I go about setting up an account for my daughter? No flag No flag Allow No action
Is there an age minimum? No flag No flag Allow No action
What is the youngest age in order to have an account? No flag No flag Allow No action
What age do I have to be? No flag No flag Allow No action
Can my daughter open an account? No flag No flag Allow No action