Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
I moved. Where do I update my details? No flagNo flagAllowNo action
I relocated and need to change my personal details. No flagNo flagAllowNo action
I need to update my personal details No flagNo flagAllowNo action
My address has changed. How do I report it? No flagNo flagAllowNo action
I need to update my info. No flagNo flagAllowNo action
How can I modify my details? No flagNo flagAllowNo action
Can you tell me the foreign exchange rate? No flagNo flagAllowNo action
What do i have to do to change my name? No flagNo flagAllowNo action
My address has updated and I need to change it. No flagNo flagAllowNo action
Where can I go to update my personal profile? No flagNo flagAllowNo action
Is it possible to edit my personal details on the app? No flagNo flagAllowNo action
how can i change my details No flagNo flagAllowNo action
I need help changing my last name on my account. No flagNo flagAllowNo action
How do I update my current residence details? No flagNo flagAllowNo action
how do i change name? No flagNo flagAllowNo action
I need to change my name since I got married No flagNo flagAllowNo action
I want to change my address. No flagNo flagAllowNo action
why do your exchange rates change No flagNo flagAllowNo action
how to change name No flagNo flagAllowNo action
Can I change my information? No flagNo flagAllowNo action
I need to update my current address No flagNo flagAllowNo action
I have moved. Where can I update my details? No flagNo flagAllowNo action
I want to change my name. No flagNo flagAllowNo action
Should I just wait until the post office sends a change of address form? No flagNo flagAllowNo action
I need to change my name what do I do? No flagNo flagAllowNo action
How can I edit my personal details? No flagNo flagAllowNo action
How do I change my address? No flagNo flagAllowNo action
What do I need to do to change the address on my account? No flagNo flagAllowNo action
What kind of foreign exchange rate will I get when I exchange my money? No flagNo flagAllowNo action
Why do you require so many details about my identity? No flagNo flagAllowNo action
I'd rather not verify my identity. No flagNo flagAllowNo action
do I need to verify my identity every time I log into my account? No flagNo flagAllowNo action
Why am I required to verify my identity? No flagNo flagAllowNo action
Can I make transfers before identity verification? No flagNo flagAllowNo action
What is the need to verify my identity? No flagNo flagAllowNo action
Do I have to do the identity check? No flagNo flagAllowNo action
Can I use my account without verifying my identity? No flagNo flagAllowNo action
Why is identity verification mandatory? No flagNo flagAllowNo action
Do I have to do an identity check? No flagNo flagAllowNo action
What is my foreign exchange rate? No flagNo flagAllowNo action
I would like to not have to do the identity verification. No flagNo flagAllowNo action
Can I still use my account, even though the identity verification has not passed yet? No flagNo flagAllowNo action
Why do you require all my identity details? No flagNo flagAllowNo action
Why do you need so much information to verify my identity? No flagNo flagAllowNo action
What is the purpose for the identity check No flagNo flagAllowNo action
I don't like that I have to fill out so much information about my identity. No flagNo flagAllowNo action
What is the point of an identity check? No flagNo flagAllowNo action
How come you need to know my identity? No flagNo flagAllowNo action
May I use my account now, even though the identity verification has not gone through yet? No flagNo flagAllowNo action
Do I need to verify my identity to use my account? No flagNo flagAllowNo action