Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
What is the reason my transfer was declined? No flagNo flagAllowNo action
My transfer got declined. No flagNo flagAllowNo action
My transfer was declined No flagNo flagAllowNo action
I tired to move my money, but my transfer was declined. No flagNo flagAllowNo action
I would like to know why my transfer was declined. No flagNo flagAllowNo action
I tried to make a transfer, but it was declined. Can you tell me why? No flagNo flagAllowNo action
For what reason was my transfer declined? No flagNo flagAllowNo action
There is an extra $1 charge No flagNo flagAllowNo action
My transfer has been declined and I know it should have went through. No flagNo flagAllowNo action
Double check your funds may be declined No flagNo flagAllowNo action
I can't transfer money from my account. No flagNo flagAllowNo action
Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. No flagNo flagAllowNo action
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? No flagNo flagAllowNo action
I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? No flagNo flagAllowNo action
My card is being declined online. Could you tell me what might be broken or wrong with the account? No flagNo flagAllowNo action
Are there any restrictions causing my transfer to be declined? No flagNo flagAllowNo action
I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you …I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please? No flagNo flagAllowNo action
I think my transfer was declined, but why? No flagNo flagAllowNo action
I need information about an extra €1 fee in my statement. No flagNo flagAllowNo action
I was supposed to get a purchase refunded but I don't see the money in my account No flagNo flagAllowNo action
Why is there an extra 1 pound charge on my card? No flagNo flagAllowNo action
I bought something and returned it and the money from the return isn't in my account. No flagNo flagAllowNo action
Why are there so many fees on my statement? No flagNo flagAllowNo action
What would be the reason there's an extra fee on my statement? No flagNo flagAllowNo action
It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Plea…It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account. No flagNo flagAllowNo action
Why doesn't a return show up im my account from a purchase I made? No flagNo flagAllowNo action
I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting m…I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you. No flagNo flagAllowNo action
Where is my new card? I have been waiting a week! No flagNo flagAllowNo action
Where did this 1 euro fee come from? No flagNo flagAllowNo action
My credit card was declined. No flagNo flagAllowNo action
The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really …The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. No flagNo flagAllowNo action
Why was my card payment declined? No flagNo flagAllowNo action
I was trying to purchase something at the store today and my card has been declined. Why has this happened? No flagNo flagAllowNo action
My payment has been declined, I thought this issue was fixed! No flagNo flagAllowNo action
My card was declined in a shop No flagNo flagAllowNo action
Why did it decline my payment? No flagNo flagAllowNo action
My card declined No flagNo flagAllowNo action
Can you look at my account ans see why my card was declined No flagNo flagAllowNo action
I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? No flagNo flagAllowNo action
I got a extra €1 fee in my statement No flagNo flagAllowNo action
Why was a transaction on my card declined? No flagNo flagAllowNo action
My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this? No flagNo flagAllowNo action
My latest payment was declined, I was told everything was back to working order. What happened? No flagNo flagAllowNo action
I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do? No flagNo flagAllowNo action
Why doesn't the card payment work No flagNo flagAllowNo action
I'm really stuck. I don't know why but my card payment has not gone through. No flagNo flagAllowNo action
I have a card payment that was declined, but why? No flagNo flagAllowNo action
Do you know why my card payment did not work? No flagNo flagAllowNo action
Something is wrong with my payment account since it has been declined No flagNo flagAllowNo action
Why are you declining my payment? Everything was fine. No flagNo flagAllowNo action