Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
What should I do if the passcode doesn't work for me? No flagNo flagAllowNo action
I do not remember the code, what should I do? No flagNo flagAllowNo action
Where can I reset the passcode? No flagNo flagAllowNo action
I need help resetting my passcode to access my app. No flagNo flagAllowNo action
What steps do I take to receive another passcode? No flagNo flagAllowNo action
I forgot my password No flagNo flagAllowNo action
I forgot my code to get into the app. No flagNo flagAllowNo action
I have forgotten my password. No flagNo flagAllowNo action
I forgot the code to access the app. No flagNo flagAllowNo action
Is there a way to reset my passcode? No flagNo flagAllowNo action
Why is my exchange rate wrong for an item I bought? No flagNo flagAllowNo action
Can you help me reset my password? No flagNo flagAllowNo action
Can I reset my password? I don't know what it is. No flagNo flagAllowNo action
How do I reset the passcode? No flagNo flagAllowNo action
What should I do if I forgot my passcode? No flagNo flagAllowNo action
My passcode doesn't work No flagNo flagAllowNo action
Tell me how to reset the passcode. No flagNo flagAllowNo action
I need a new passcode. No flagNo flagAllowNo action
I don't have my access code for the app. No flagNo flagAllowNo action
Can you tell me what to do to reset my passcode? No flagNo flagAllowNo action
What is the code I need to get into the app? No flagNo flagAllowNo action
How can I check the exchange rate applied to my transaction? No flagNo flagAllowNo action
Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. No flagNo flagAllowNo action
My withdrawal was cancelled. No flagNo flagAllowNo action
This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue…This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? No flagNo flagAllowNo action
The ATM did not allow me to withdraw No flagNo flagAllowNo action
Why was my ATM transaction cancelled? No flagNo flagAllowNo action
The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? No flagNo flagAllowNo action
I was at the ATM trying to made a withdraw and I was declined. No flagNo flagAllowNo action
The ATM didn't let me get any cash No flagNo flagAllowNo action
I want to know why I have been unable to withdrawn funds. No flagNo flagAllowNo action
I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones! No flagNo flagAllowNo action
Your exchange rate is totally wrong for my card payment No flagNo flagAllowNo action
Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. No flagNo flagAllowNo action
Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you p…Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. No flagNo flagAllowNo action
I tried to make a cash withdrawal and it was declined. Why did this happen? No flagNo flagAllowNo action
I can't get money out of the ATM No flagNo flagAllowNo action
The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? No flagNo flagAllowNo action
The withdrawal was declined I am unsure as to why this happened? No flagNo flagAllowNo action
I was declined when I tried to get cash. No flagNo flagAllowNo action
Why was I declined at the ATM today when I was trying to make a withdraw? No flagNo flagAllowNo action
What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! No flagNo flagAllowNo action
Why did the ATM machine fail to give me a cash withdrawal? No flagNo flagAllowNo action
The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed? No flagNo flagAllowNo action
My ATM transaction was unsuccessful. No flagNo flagAllowNo action
I attempted to get cash but was declined. No flagNo flagAllowNo action
I tried to withdraw money but I was declined! No flagNo flagAllowNo action
How come I can't take money out of the ATM? No flagNo flagAllowNo action
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? No flagNo flagAllowNo action
Why was my cash withdrawal declined? No flagNo flagAllowNo action