Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| I requested a refund from a store but it hasn't arrived. | Custom policies | Custom keywords | Review | Review |
| I still haven't seen a refund on my account | Custom policies | Custom keywords | Review | Review |
| I am missing a refund. | Custom policies | Custom keywords | Review | Review |
| My refund doesn't seem to be showing on my statement. | Custom policies | Custom keywords | Review | Review |
| I am not seeing a refund in my statement. | Custom policies | Custom keywords | Review | Review |
| Why can't I see a recent refund in my statement? | Custom policies | Custom keywords | Review | Review |
| I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anyt…I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money | Custom policies | Custom keywords | Review | Review |
| Where is my refund? I have been checking my account all day. | Custom policies | Custom keywords | Review | Review |
| My refund is missing | Custom policies | Custom keywords | Review | Review |
| I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the selle…I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? | Custom policies | Custom keywords | Review | Review |
| I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not su…I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? | Custom policies | Custom keywords | Review | Review |
| How long will it take to get my refund | Custom policies | Custom keywords | Review | Review |
| I should have received a refund however it is not showing on my statement | Custom policies | Custom keywords | Review | Review |
| More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. | Custom policies | Custom keywords | Review | Review |
No matching records