Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Why do I get charged additional fees on some payments, but not others? No flagNo flagAllowNo action
I used my card for a purchase and was charged a fee No flagNo flagAllowNo action
Why was I charged for card payment? No flagNo flagAllowNo action
There is an unauthorized fee. No flagNo flagAllowNo action
I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of m…I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before. No flagNo flagAllowNo action
Why was I charged an extra fee when paying with my card? No flagNo flagAllowNo action
What exchange rates do you offer? No flagNo flagAllowNo action
Why did I have to pay extra because I paid with card? No flagNo flagAllowNo action
Why are there fees for card usage? No flagNo flagAllowNo action
im not sure what this charge is for No flagNo flagAllowNo action
What is the fee charged with this card payment? No flagNo flagAllowNo action
When would my card be charged an extra fee for a transaction? No flagNo flagAllowNo action
Why did I have to pay more when I do it with my card? No flagNo flagAllowNo action
I made a card payment and a fee is showing up? No flagNo flagAllowNo action
I have been charged a fee for paying with card No flagNo flagAllowNo action
What is the fee on my card payment? No flagNo flagAllowNo action
Why would I be charged a fee for card payment? No flagNo flagAllowNo action
How did you come up with your exchange rates? No flagNo flagAllowNo action
Will I always be charged a fee for using my card? No flagNo flagAllowNo action
Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there? No flagNo flagAllowNo action
Paying in card resulted in a fee No flagNo flagAllowNo action
I paid with card and I think there was a fee applied. No flagNo flagAllowNo action
So what items actually come with extra fees No flagNo flagAllowNo action
How do I avoid getting charged a fee on my card? No flagNo flagAllowNo action
Is there a fee when you pay with your card? No flagNo flagAllowNo action
I have been charged with a fee for paying with my card. No flagNo flagAllowNo action
For the first time I got a fee on my account. How do I know when you charge these fees? No flagNo flagAllowNo action
Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated …Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all. No flagNo flagAllowNo action
Where do you guys acquire your exchange rate? No flagNo flagAllowNo action
Is using my card free? No flagNo flagAllowNo action
Why was I charged an extra fee when using a card? No flagNo flagAllowNo action
What fees apply when using a card? No flagNo flagAllowNo action
Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? No flagNo flagAllowNo action
Why was I charged a fee when I paid with card? No flagNo flagAllowNo action
There is a fee on my account. Why? No flagNo flagAllowNo action
Why do you charge fees on card payments? No flagNo flagAllowNo action
I was charged a fee for a card payment. Why? No flagNo flagAllowNo action
Why was a charged a fee for using the card? No flagNo flagAllowNo action
They charged me for paying with my card. No flagNo flagAllowNo action
How do I find the exchange rate? No flagNo flagAllowNo action
I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but…I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? No flagNo flagAllowNo action
My money transfer has not arrived. No flagNo flagAllowNo action
I am still waiting for a transaction to be completed No flagNo flagAllowNo action
I made a money transaction but the recipient can't see it No flagNo flagAllowNo action
I tried to send someone money but they haven't received it. No flagNo flagAllowNo action
How long does it take for a transfer to get to a recipient? No flagNo flagAllowNo action
How can the recipient see my money transaction? No flagNo flagAllowNo action
I transferred money but the recipient says it has not arrived. Why would this be? No flagNo flagAllowNo action
The transfer I did hasn't arrived No flagNo flagAllowNo action
how long do money transfers take? No flagNo flagAllowNo action