Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| how do I link a card I already have? | No flag | No flag | Allow | No action |
| My top up hasn't worked, it's been stuck in pending for the last couple hours | No flag | No flag | Allow | No action |
| It doesn't look like the top-up completed. | No flag | No flag | Allow | No action |
| Why does my top up say still pending when I used my card to do it. | No flag | No flag | Allow | No action |
| Where is the money I topped off with? | No flag | No flag | Allow | No action |
| Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my f…Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at "pending" for over an hour now. Is it supposed to do this or is there something wrong in the system? | No flag | No flag | Allow | No action |
| Why is my top-up still pending? | No flag | No flag | Allow | No action |
| Topping up my card is not working because I believe the top up is pending | No flag | No flag | Allow | No action |
| When will my top-up process? | No flag | No flag | Allow | No action |
| The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell m…The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending. | No flag | No flag | Allow | No action |
| I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do? | No flag | No flag | Allow | No action |
| I would like to link my card. How do I do it? | No flag | No flag | Allow | No action |
| I made a transaction this morning and would like to revert it. | No flag | No flag | Allow | No action |
| Can i cancel a charge? | No flag | No flag | Allow | No action |
| Can I cancel my transaction? | No flag | No flag | Allow | No action |
| I made a transaction but did it to the wrong account. | No flag | No flag | Allow | No action |
| Tell me how to cancel a transfer. | No flag | No flag | Allow | No action |
| I need you to cancel a transfer that I made. It is the wrong account number and the app won't let me stop the transaction. Please stop it! | No flag | No flag | Allow | No action |
| I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through | No flag | No flag | Allow | No action |
| I would like to revert a transaction I did this morning | No flag | No flag | Allow | No action |
| If I make a transaction can I cancel it? | No flag | No flag | Allow | No action |
| How can I cancel a transfer? | No flag | No flag | Allow | No action |
| Can you please show me where I can find the location to link my card? | No flag | No flag | Allow | No action |
| Is there any way to cancel a transfer? | No flag | No flag | Allow | No action |
| I accidentally made a transaction to the wrong account. | No flag | No flag | Allow | No action |
| I want to cancel a transfer right away! Can you help? | No flag | No flag | Allow | No action |
| Help me cancel my transaction | No flag | No flag | Allow | No action |
| This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediat…This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately. | No flag | No flag | Allow | No action |
| Can I cancel a transfer | No flag | No flag | Allow | No action |
| I want to reverse my transaction from earlier | No flag | No flag | Allow | No action |
| Is there a way to revert my transaction from this morning? | No flag | No flag | Allow | No action |
| I'd like to cancel a transfer | No flag | No flag | Allow | No action |
| Can I cancel a transfer if is already processed? | No flag | No flag | Allow | No action |
| i have not received my card | No flag | No flag | Allow | No action |
| Where do I go if I want to link my new card? | No flag | No flag | Allow | No action |
| I transferred the wrong amount and would like to cancel the transaction. | No flag | No flag | Allow | No action |
| I made a mistake when I did a transfer so now what can I do to fix that? | No flag | No flag | Allow | No action |
| I need to cancel an incorrect transaction. | No flag | No flag | Allow | No action |
| How do I cancel my transfer? | No flag | No flag | Allow | No action |
| I made a mistake with a transaction! | No flag | No flag | Allow | No action |
| I submitted a transaction to the incorrect account. | No flag | No flag | Allow | No action |
| The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through! | No flag | No flag | Allow | No action |
| I want to go back on what I did this morning | No flag | No flag | Allow | No action |
| Can a transaction be cancelled? | No flag | No flag | Allow | No action |
| How do i cancel my transaction? | No flag | No flag | Allow | No action |
| Is there a way to make my old card usable with the app? | No flag | No flag | Allow | No action |
| My transaction needs to be canceled. | No flag | No flag | Allow | No action |
| I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through. | No flag | No flag | Allow | No action |
| I made a mistake and need to cancel a transaction | No flag | No flag | Allow | No action |
| I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow. | No flag | No flag | Allow | No action |
No matching records