Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
My card is lost! What can I do? No flagNo flagAllowNo action
I lost my card No flagNo flagAllowNo action
Oh no! I lost my card! Help! No flagNo flagAllowNo action
I believe my card has been stolen, what can I do about this situation? It's urgent. No flagNo flagAllowNo action
Help! Someone stole my card! No flagNo flagAllowNo action
Help. I have a stolen card! No flagNo flagAllowNo action
I received my new card, but I don't see it in the app anywhere. What do I do? No flagNo flagAllowNo action
card is lost, please help No flagNo flagAllowNo action
How do I report my card stolen? No flagNo flagAllowNo action
My card is gone I think it was stolen No flagNo flagAllowNo action
Is a copy of the police report necessary for completing the report process? No flagNo flagAllowNo action
I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? No flagNo flagAllowNo action
How do I deal with a stolen card? No flagNo flagAllowNo action
Can you freeze my card it was stolen No flagNo flagAllowNo action
Help! I can't find my card. No flagNo flagAllowNo action
What should I do if I lost my card? No flagNo flagAllowNo action
I need help with a lost card No flagNo flagAllowNo action
How do I re-add a card to the app? No flagNo flagAllowNo action
I think my card was stolen. No flagNo flagAllowNo action
Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card …Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? No flagNo flagAllowNo action
I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? No flagNo flagAllowNo action
How can I freeze a stolen card? No flagNo flagAllowNo action
What should I do if my card is missing? No flagNo flagAllowNo action
My bags were stolen. I need a new card but need to cancel the stolen one. No flagNo flagAllowNo action
Somehow I am missing my card. What should I do? No flagNo flagAllowNo action
My card was taken from me No flagNo flagAllowNo action
My card got lost. No flagNo flagAllowNo action
Some idiot stole my card. No flagNo flagAllowNo action
How do I add the card to my account? No flagNo flagAllowNo action
How do I report my card lost or stolen? No flagNo flagAllowNo action
My card is lost! What do I do now? No flagNo flagAllowNo action
I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen. No flagNo flagAllowNo action
I believe my credit card was stolen. No flagNo flagAllowNo action
How do I report a stolen card? No flagNo flagAllowNo action
Somebody has stolen my card, I need help please. No flagNo flagAllowNo action
I cannot find my credit card. No flagNo flagAllowNo action
Are you able to locate my card? No flagNo flagAllowNo action
My card got stolen! No flagNo flagAllowNo action
Help me please! My card was stolen! No flagNo flagAllowNo action
Can I put my old card back into the system? I just found it/ No flagNo flagAllowNo action
how old do i need to be to get an account for myself No flagNo flagAllowNo action
How young can I be to open my own account? No flagNo flagAllowNo action
How old do I have to be? No flagNo flagAllowNo action
Can I open an account for a child? No flagNo flagAllowNo action
How old do we have to be? No flagNo flagAllowNo action
How do I go about setting up an account for my daughter? No flagNo flagAllowNo action
Is there an age minimum? No flagNo flagAllowNo action
What is the youngest age in order to have an account? No flagNo flagAllowNo action
What age do I have to be? No flagNo flagAllowNo action
Can my daughter open an account? No flagNo flagAllowNo action