Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| Why was my account charged for using an ATM? | No flag | No flag | Allow | No action |
| Why is there a charge on my account for taking out cash? | No flag | No flag | Allow | No action |
| An ATM fee was attached to my recent withdrawal. | No flag | No flag | Allow | No action |
| I thought cash withdrawals didn't have a fee | No flag | No flag | Allow | No action |
| Why did I get charged a fee when I tried to obtain cash? | No flag | No flag | Allow | No action |
| While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction.…While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | No flag | No flag | Allow | No action |
| Using an ATM caused me to incur an additional fee. Why? | No flag | No flag | Allow | No action |
| I was charged extra for a withdrawal | No flag | No flag | Allow | No action |
| Is there a limit on how much I can withdraw from my account without being charged? | No flag | No flag | Allow | No action |
| I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee? | No flag | No flag | Allow | No action |
| How long will it take to arrive? | No flag | No flag | Allow | No action |
| More fees, this time for withdrawing my own cash. Why are you robbing me? | No flag | No flag | Allow | No action |
| I have never been charged a fee for cash withdrawal before. When did that change? | No flag | No flag | Allow | No action |
| I was charged for a cash withdrawal. | No flag | No flag | Allow | No action |
| Why did you charge me for a cash withdrawal? | No flag | No flag | Allow | No action |
| I took cash and got charged a fee | No flag | No flag | Allow | No action |
| Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month? | No flag | No flag | Allow | No action |
| I had a wrong fee charged at this ATM. | No flag | No flag | Allow | No action |
| When I got cash, I'm pretty sure there was a glitch that overcharged me. | No flag | No flag | Allow | No action |
| My account got charged for taking out cash, why did this happen? | No flag | No flag | Allow | No action |
| Why is there a fee for withdrawing? | No flag | No flag | Allow | No action |
| Can I have my card delivered on a specific day? | No flag | No flag | Allow | No action |
| Am I able to order a new card and have it sent to me in China? | No flag | No flag | Allow | No action |
| Will you be able to send the new card to China? | No flag | No flag | Allow | No action |
| When my card expires what happens to my account? | No flag | No flag | Allow | No action |
| What do I do when my card expires? | No flag | No flag | Allow | No action |
| The expiration date on my card is coming up | No flag | No flag | Allow | No action |
| My card's expiring, what happens now? | No flag | No flag | Allow | No action |
| My card is about to expire. What do I need to do? | No flag | No flag | Allow | No action |
| how long and how much does it cost for new card | No flag | No flag | Allow | No action |
| What do I do if my card is expiring soon? | No flag | No flag | Allow | No action |
| How much does it cost to get a new card? Mine is almost expired. How fast does it come? | No flag | No flag | Allow | No action |
| What is the difference between standard and express delivery? | No flag | No flag | Allow | No action |
| Since my card is about to expire, what do I do to get a new one? | No flag | No flag | Allow | No action |
| My card is about to expire and I need to know how much it costs and how long it takes to get a new one. | No flag | No flag | Allow | No action |
| When my card expires do you send a new card? | No flag | No flag | Allow | No action |
| What is the next step if my card is about to expire. | No flag | No flag | Allow | No action |
| Once my card expires, what should I do? | No flag | No flag | Allow | No action |
| I need a new card, my current card is nearly expired. | No flag | No flag | Allow | No action |
| It appears my card expires next month, can I order a new one? | No flag | No flag | Allow | No action |
| My card is about to expire. How much does it cost to order a new one and how fast will I get it? | No flag | No flag | Allow | No action |
| What do I do when my card is about to expire? | No flag | No flag | Allow | No action |
| I will need to get a new card soon, how do I order? | No flag | No flag | Allow | No action |
| Can it be delivered by a specific date? | No flag | No flag | Allow | No action |
| going to need a new card what are the fees and time it takes | No flag | No flag | Allow | No action |
| Will I need to order a new card since mine expires next month? | No flag | No flag | Allow | No action |
| When my card expires, will I get a new one mailed to me? | No flag | No flag | Allow | No action |
| Do you have to order a new card before your current card expires? | No flag | No flag | Allow | No action |
| Since my card is about to expire, I need a new one. | No flag | No flag | Allow | No action |
| My card is very close to expiring. When can I order a new one and how do I do so? | No flag | No flag | Allow | No action |
No matching records