Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
how to activate card? No flagNo flagAllowNo action
Please, activate my card No flagNo flagAllowNo action
I tried activating my bill of fare and it didn't workplace No flagNo flagAllowNo action
I just got my card and want to use it, how do I activate my card? No flagNo flagAllowNo action
How long will it take to deliver something to US? No flagNo flagAllowNo action
I have a new card and I want to activate it No flagNo flagAllowNo action
Assist me please with card activation. No flagNo flagAllowNo action
I need help with activating my card No flagNo flagAllowNo action
How can I start using my card? No flagNo flagAllowNo action
Activating my card No flagNo flagAllowNo action
When will my card be activated? No flagNo flagAllowNo action
How can I activate my card> No flagNo flagAllowNo action
What are the steps in order to activate my new card? No flagNo flagAllowNo action
How do I go about activating my new card? No flagNo flagAllowNo action
What is the activation process on my new card? No flagNo flagAllowNo action
I live in the US, how long will it take for delivery? No flagNo flagAllowNo action
I would like to get help from someone with activating my card. No flagNo flagAllowNo action
What is the process for activating my card? No flagNo flagAllowNo action
How do I use my new card? No flagNo flagAllowNo action
I got my new card but I am not sure if it need s activated and how? No flagNo flagAllowNo action
What are the steps to activating a new card? No flagNo flagAllowNo action
I would like to activate my card to use now, can you help me? No flagNo flagAllowNo action
How do I activate a new card? No flagNo flagAllowNo action
I just got this card & I don't know how to activate it. No flagNo flagAllowNo action
I got my new card. How do I activate it? No flagNo flagAllowNo action
What do I need to do to activate my card? No flagNo flagAllowNo action
When can I expect my card to be delivered to the US? No flagNo flagAllowNo action
I see some fees for cash withdraw. No flagNo flagAllowNo action
How come I was charged extra when I withdrew cash? No flagNo flagAllowNo action
Why am I being charged when I withdraw cash? No flagNo flagAllowNo action
What is this charge on my account for a cash withdrawl? No flagNo flagAllowNo action
Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. No flagNo flagAllowNo action
How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee No flagNo flagAllowNo action
It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? No flagNo flagAllowNo action
Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals? No flagNo flagAllowNo action
Why is there an extra charge for money that was withdrawn? No flagNo flagAllowNo action
Why was I charged a fee for withdrawing cash? No flagNo flagAllowNo action
I need my card quickly No flagNo flagAllowNo action
Why did I get a fee? No flagNo flagAllowNo action
Why did my cash get charged a fee that should not be there. No flagNo flagAllowNo action
Why did I have to pay a fee when I got cash? No flagNo flagAllowNo action
Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account…Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. No flagNo flagAllowNo action
A fee was charged for my recent withdrawal. No flagNo flagAllowNo action
I got a fee for an ATM withdrawal. No flagNo flagAllowNo action
What is the reason for this fee I got after a simple cash withdrawal? No flagNo flagAllowNo action
Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay? No flagNo flagAllowNo action
Is there a fee for withdrawing cash? No flagNo flagAllowNo action
I've notice I was charged for withdrawing cash, can you explain why? No flagNo flagAllowNo action
i want to track the card you sent No flagNo flagAllowNo action
Does delivery to the US take long? No flagNo flagAllowNo action