Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Think someone has took money out with my card. What shall I do? No flagNo flagAllowNo action
There is a withdrawal that isn't mind in the app. No flagNo flagAllowNo action
I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this? No flagNo flagAllowNo action
I didn't get cash from an ATM, but the app says I did No flagNo flagAllowNo action
My app shows some cash I didn't get. No flagNo flagAllowNo action
Why is there a random withdrawal in my app? No flagNo flagAllowNo action
There is a suspicious cash withdraw on the account. No flagNo flagAllowNo action
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. No flagNo flagAllowNo action
The app said I withdrew cash at an ATM and I didn't No flagNo flagAllowNo action
My app says that I received cash from an ATM and I didn't. No flagNo flagAllowNo action
Can I hold money in multiple currencies? No flagNo flagAllowNo action
How do I freeze my bank card, as there has been a strange withdrawal? No flagNo flagAllowNo action
I see a cash withdrawal that I did not perform. No flagNo flagAllowNo action
I checked the app and saw an extra cash withdrawal that I didn't authorize No flagNo flagAllowNo action
I have a strange cash withdrawal in my statement No flagNo flagAllowNo action
There's a cash withdraw on my statement that I didn't make. No flagNo flagAllowNo action
i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent. No flagNo flagAllowNo action
I am seeing in the App a some cash withdrawal that its not mine No flagNo flagAllowNo action
My account has a weird withdrawal. No flagNo flagAllowNo action
I'm unsure of a withdrawl in my statement. No flagNo flagAllowNo action
It looks like someone else withdrew cash from my account, can you help? No flagNo flagAllowNo action
How man currencies can I hold? No flagNo flagAllowNo action
I think I see a withdraw I did not make. No flagNo flagAllowNo action
Some cash is showing up in my app that I did not get. No flagNo flagAllowNo action
There is an unauthorized cash withdrawal from my account for 500£. I definitely didn't make this withdrawal. I need your help. No flagNo flagAllowNo action
The app is showing an ATM withdrawl that I didn't make. No flagNo flagAllowNo action
There is a odd withdrawal on my account. No flagNo flagAllowNo action
I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you p…I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? No flagNo flagAllowNo action
How do I cancel my card? There are charges on my account that I didn't make. No flagNo flagAllowNo action
There is an error, the app says I made an ATM withdrawal and I didn't. No flagNo flagAllowNo action
Can anyone help me, I lost my wallet and they've started withdrawing from my account. No flagNo flagAllowNo action
What do I do if I notice a strange withdrawl in my statement? No flagNo flagAllowNo action
Besides USD what other currencies can I have? No flagNo flagAllowNo action
I don't recognise a cash withdrawal No flagNo flagAllowNo action
Help! My wallet was stolen and someone is taking money out. I need this money! What can I do? No flagNo flagAllowNo action
There is a cash withdrawal transaction that I am unsure of. No flagNo flagAllowNo action
I didn't take out money from an ATM but my app statement shows that I did. How can I fix this? No flagNo flagAllowNo action
Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible. No flagNo flagAllowNo action
Cash I didn't get shows in my app. No flagNo flagAllowNo action
There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately? No flagNo flagAllowNo action
There is an ATM withdrawl in the app I don't recognize. No flagNo flagAllowNo action
A cash withdrawal is showing up that I didn't do. No flagNo flagAllowNo action
The app made a mistake and said I made a cash withdrawal. No flagNo flagAllowNo action
How do I accept exchanges to EU? No flagNo flagAllowNo action
Is there an exchange fee? No flagNo flagAllowNo action
whats your exchange rate No flagNo flagAllowNo action
What are your currency exchange fees? No flagNo flagAllowNo action
Where do I find the exchange rate? No flagNo flagAllowNo action
What is the base amount for cross-currency exchanges? No flagNo flagAllowNo action
My work sends me all over the world, can I get a discount for all the money I have to exchange? No flagNo flagAllowNo action