Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
My virtual card isn't working. What do I do? No flagNo flagAllowNo action
What do I do if my virtual card won't work. No flagNo flagAllowNo action
Is there a trick to get the disposable virtual card to work? No flagNo flagAllowNo action
Why can't I get my virtual card to work? No flagNo flagAllowNo action
My card is just not working at this time. No flagNo flagAllowNo action
My disposable card seems not to be working am I doing something wrong? No flagNo flagAllowNo action
My payments from my virtual card keep getting rejected. No flagNo flagAllowNo action
My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now? No flagNo flagAllowNo action
My transaction was just declined when I was using my disposable virtual card. What can I do? No flagNo flagAllowNo action
My disposable virtual card is not working No flagNo flagAllowNo action
How do I change currencies to euros? No flagNo flagAllowNo action
How do I get my disposable virtual card to work? No flagNo flagAllowNo action
How come my disposable virtual card used to pay for a gym subscription got rejected? No flagNo flagAllowNo action
Payments from my disposable virtual card don't work No flagNo flagAllowNo action
My disposable virtual card was rejected by the merchant, please help? No flagNo flagAllowNo action
My virtual card won't work. No flagNo flagAllowNo action
Tell me why my virtual disposable card won't work. No flagNo flagAllowNo action
I need help getting the virtual card to work. No flagNo flagAllowNo action
I was trying to use my virtual card at a merchant and it was rejected. How can I fix this? No flagNo flagAllowNo action
How do I make my virtual card work? No flagNo flagAllowNo action
virtual card is not working for me No flagNo flagAllowNo action
What fiat currencies are supported for holding and exchange? No flagNo flagAllowNo action
I did not get the right amount of money when I used a different country's currency. No flagNo flagAllowNo action
I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency! No flagNo flagAllowNo action
I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have…I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw. No flagNo flagAllowNo action
Can you look to make sure the exchange rate is correct No flagNo flagAllowNo action
Exchange rate for my cash withdrawal is wrong No flagNo flagAllowNo action
Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do…Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge? No flagNo flagAllowNo action
Why was the exchange rate wrong when I got cash No flagNo flagAllowNo action
I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate! No flagNo flagAllowNo action
Why is the exchange rate wrong for my international withdrawal? No flagNo flagAllowNo action
A wrong exchange rate was applied to a transaction made abroad. No flagNo flagAllowNo action
When considering currency holdings and exchanges, what fiat currencies are supported? No flagNo flagAllowNo action
The exchange rate you gave me for my cash withdrawal is wrong No flagNo flagAllowNo action
Is there a fee for exchanging cash? No flagNo flagAllowNo action
Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. No flagNo flagAllowNo action
Why was the exchange rate different when I withdrew my cash? No flagNo flagAllowNo action
When I got cash, my exchange rate was wrong. No flagNo flagAllowNo action
Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home No flagNo flagAllowNo action
It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else. No flagNo flagAllowNo action
I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. No flagNo flagAllowNo action
In receiving cash, the wrong exchange rate was used for my transaction. No flagNo flagAllowNo action
Can I make a withdraw if I am out of country from with out any fees at an ATM? No flagNo flagAllowNo action
Will you handle EUR? No flagNo flagAllowNo action
I took out a foreign currency and the exchange rate is wrong. No flagNo flagAllowNo action
I feel like too much money was taken during my currency exchange. No flagNo flagAllowNo action
There was an error in exchange rate for my cash withdrawal No flagNo flagAllowNo action
I need the right foreign money, at the right rate, at ATMs, when I go abroad. No flagNo flagAllowNo action
The conversion rate on the ATM that I used with foreign currency was wrong. No flagNo flagAllowNo action
why is the exchange rate for a Foreign ATM different No flagNo flagAllowNo action