Check banking requests for refund asks
The BANKING77 dataset contains online banking customer requests grouped by service intent.
(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)
Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.
Results
- Records checked
- 3080/3080
- Records flagged
- 64/3080 (2.1%)
Actions
Categories
Checks
Records
Quick filters:
| Text | CategoriesActivate to sort ascending. | ChecksActivate to sort ascending. | DecisionActivate to sort ascending. | ActionActivate to sort ascending. |
|---|---|---|---|---|
| There was an extra charge when I made a transfer. | No flag | No flag | Allow | No action |
| I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I …I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference. | No flag | No flag | Allow | No action |
| I was charge a fee for my transfer, why? | No flag | No flag | Allow | No action |
| Why was there a fee for my transfer? | No flag | No flag | Allow | No action |
| Why was my transfer charged fees? | No flag | No flag | Allow | No action |
| Is my cash withdrawal pending? | No flag | No flag | Allow | No action |
| Is there supposed to be a fee for the transfer I made? | No flag | No flag | Allow | No action |
| In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Do…In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? | No flag | No flag | Allow | No action |
| Why was I charged a fee for a transfer? | No flag | No flag | Allow | No action |
| What extra charges are there? | No flag | No flag | Allow | No action |
| I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got…I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? | No flag | No flag | Allow | No action |
| I transferred money and was charged and want to know why. | No flag | No flag | Allow | No action |
| I was charged for something I didn't expect | No flag | No flag | Allow | No action |
| I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee …I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee now? I am not happy about this at all. | No flag | No flag | Allow | No action |
| I got charged and extra fee when I transferred money so why was I charged? | No flag | No flag | Allow | No action |
| Can you explain the transfer fee to me? | No flag | No flag | Allow | No action |
| I'm not quite understanding why my cash withdrawal is showing as pending. | No flag | No flag | Allow | No action |
| Will salary be received through this? | No flag | No flag | Allow | No action |
| How can I get paid in a different currency? | No flag | No flag | Allow | No action |
| Can I receive my salary in a currency other than what it is deposited in? | No flag | No flag | Allow | No action |
| Can I get my salary through this? | No flag | No flag | Allow | No action |
| How can someone send me money? | No flag | No flag | Allow | No action |
| Is there a problem with receiving my salary in GBP? | No flag | No flag | Allow | No action |
| Do I need to choose GBP to get my salary deposited properly? | No flag | No flag | Allow | No action |
| I get paid in GBP. Should I configure this and if so, where? | No flag | No flag | Allow | No action |
| Is it possible for me to get money out in a different currency? | No flag | No flag | Allow | No action |
| Can I use this to receive my salary? | No flag | No flag | Allow | No action |
| I made a cash withdrawal but the pending status is taking forever. | No flag | No flag | Allow | No action |
| My salary is received in the form of GBP. Do I need to do anything specific to configure this? | No flag | No flag | Allow | No action |
| How do people send me money? | No flag | No flag | Allow | No action |
| Is GBP a supported currency? | No flag | No flag | Allow | No action |
| Do I need to establish I am paid in GBP before a transfer? | No flag | No flag | Allow | No action |
| Salary in GBP has been received, does it need to be configured elsewhere? | No flag | No flag | Allow | No action |
| How do i get my salary in the account? | No flag | No flag | Allow | No action |
| What are the ways for others to transfer me money? | No flag | No flag | Allow | No action |
| What different ways are there for someone to send me money? | No flag | No flag | Allow | No action |
| What do I need to do to transfer my paycheck to my account? | No flag | No flag | Allow | No action |
| How can my friend send me money? | No flag | No flag | Allow | No action |
| My cash withdrawal is still showing as pending. | No flag | No flag | Allow | No action |
| Can I directly transfer my salary onto here? | No flag | No flag | Allow | No action |
| Can this be used to receive my salary? | No flag | No flag | Allow | No action |
| Is it possible to deposit money in GBP? | No flag | No flag | Allow | No action |
| I received my salary in GBP. How do I change this to my currency? | No flag | No flag | Allow | No action |
| How can my friend transfer money to me? | No flag | No flag | Allow | No action |
| Can my friends send me money? | No flag | No flag | Allow | No action |
| How do I deposit my paycheck to this account? | No flag | No flag | Allow | No action |
| Can I use this account to receive my salary? | No flag | No flag | Allow | No action |
| Can i deposit my salary to this account? | No flag | No flag | Allow | No action |
| How do I get my salary through this account? | No flag | No flag | Allow | No action |
| Why am I unable to take money from my card but the statement says the transaction is still pending? | No flag | No flag | Allow | No action |
No matching records