Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
What'll it charge me for a SEPA transfer? No flagNo flagAllowNo action
Is there a charge for topping up by transfer? No flagNo flagAllowNo action
Do you do SWIFT transfers? No flagNo flagAllowNo action
Should I expect to be charged for topping up by transfer? No flagNo flagAllowNo action
Will I be charged for a SEPA transfer? No flagNo flagAllowNo action
is there a fee for a transfer? if so how much will it be? No flagNo flagAllowNo action
How do I link this new card? No flagNo flagAllowNo action
Please tell me about SWIFT transfers at this bank. No flagNo flagAllowNo action
Is there a fee for transfer top-up? No flagNo flagAllowNo action
Can you tell me what the transfer policy is? No flagNo flagAllowNo action
Is a SWIFT transfer okay? No flagNo flagAllowNo action
Will I be charged a fee if I receive a SEPA transfer No flagNo flagAllowNo action
When topping up by transfer, will I be charged? No flagNo flagAllowNo action
What us the fee to transfer money from my bank? No flagNo flagAllowNo action
Do I get charged if i am getting money? No flagNo flagAllowNo action
Can you tell me the total cost of a transfer? No flagNo flagAllowNo action
can i do a transfer with swift No flagNo flagAllowNo action
Can I reactivate my lost card that I found this morning in my jacket pocket? No flagNo flagAllowNo action
new customer and filling gas today, it's not working, the thing shows pending half an hour! No flagNo flagAllowNo action
My card was topped this morning but I can't see the funds. Why didn't it complete? No flagNo flagAllowNo action
What would lead to my top up still pending? No flagNo flagAllowNo action
there's a delay in my top-up No flagNo flagAllowNo action
Is there a reason my top up hasn't gone through No flagNo flagAllowNo action
The top-up is pending. No flagNo flagAllowNo action
Could you explain why my top-up has gone through yet? No flagNo flagAllowNo action
I've already topped up, but I cannot see the funds being available. What happened? No flagNo flagAllowNo action
What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. No flagNo flagAllowNo action
I do not see a top-up processed. No flagNo flagAllowNo action
how do I link an already existing card? No flagNo flagAllowNo action
I topped up but it didn't complete No flagNo flagAllowNo action
So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be worki…So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed. No flagNo flagAllowNo action
My top up is pending. No flagNo flagAllowNo action
Can you look into my top up please. I made it over three hours ago and yet it's still pending. No flagNo flagAllowNo action
Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already. No flagNo flagAllowNo action
What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before…What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here? No flagNo flagAllowNo action
why hasn't my top up gone through yet No flagNo flagAllowNo action
top-up is slow to process No flagNo flagAllowNo action
Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some re…Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant? No flagNo flagAllowNo action
I topped up by card a while ago and it's still pending, surely it should be done by now? No flagNo flagAllowNo action
The app doesn't show the card I received. No flagNo flagAllowNo action
Why hasn't my top-up been completed? No flagNo flagAllowNo action
top up did not complete No flagNo flagAllowNo action
So I just put my top-up into the card and it hasn't changed. No flagNo flagAllowNo action
Why is my top up still pending? No flagNo flagAllowNo action
Your top-up function isn't working, it still says pending even though I know my card works. No flagNo flagAllowNo action
Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already!…Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! No flagNo flagAllowNo action
OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? No flagNo flagAllowNo action
I'm attempting to top-up my account but it has been pending for an hour. No flagNo flagAllowNo action
Why is my top-up still outstanding? No flagNo flagAllowNo action
What does it mean when my top up is saying still pending? No flagNo flagAllowNo action