Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
How come I'm not allowed to transfer funds right now? I just keep getting an error message. No flagNo flagAllowNo action
I couldn't do a transfer to an account No flagNo flagAllowNo action
A transfer to an account was not allowed No flagNo flagAllowNo action
Why did I receive an error message saying that my transfer was not possible? No flagNo flagAllowNo action
Explain why I can't do a transfer to a beneficiary. No flagNo flagAllowNo action
My transfer to beneficiary didn't go through No flagNo flagAllowNo action
Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past. No flagNo flagAllowNo action
I couldn't make a transfer to a beneficiary! No flagNo flagAllowNo action
My beneficiary has been denied, is this normal? No flagNo flagAllowNo action
I am trying to exchange crypto and it's not working. Tell me how to fix this. No flagNo flagAllowNo action
Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so…Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean? No flagNo flagAllowNo action
The account transfer I was trying to do failed. No flagNo flagAllowNo action
My beneficiary is not allowed, please may I have answer as to why this is? No flagNo flagAllowNo action
Why couldn't I do a transfer to a beneficiary? No flagNo flagAllowNo action
Why would i not be able to do a transfer to a beneficiary? No flagNo flagAllowNo action
I want to transfer money to a beneficiery. Why can't I? No flagNo flagAllowNo action
Can you help with a transfer to an account No flagNo flagAllowNo action
why isnt my account allowing transfers No flagNo flagAllowNo action
I want to buy cryptocurrency, but your app doesn't let me. Why? No flagNo flagAllowNo action
i tried to make a transfer to a beneficiary and it didn't go through No flagNo flagAllowNo action
Why was a transfer to an account not allowed? No flagNo flagAllowNo action
How long should my new card take to arrive? No flagNo flagAllowNo action
Why do I have a pending cash withdrawal? No flagNo flagAllowNo action
When I made a transfer, there was a fee. Why? No flagNo flagAllowNo action
I was charged a fee for my transfer. No flagNo flagAllowNo action
Is there a reason I was charged a fee to transfer? No flagNo flagAllowNo action
Why was a charged just for transferring? No flagNo flagAllowNo action
I had to pay in order to do a transfer No flagNo flagAllowNo action
What is the transfer fee charge? No flagNo flagAllowNo action
Why was I charged extra for transferring money? No flagNo flagAllowNo action
im not paying this transfer fee No flagNo flagAllowNo action
I am being charged a transfer fee aren't they free? No flagNo flagAllowNo action
What is the maximum I can transfer before I incur fees? No flagNo flagAllowNo action
I have a pending cash withdrawal No flagNo flagAllowNo action
I got 2 transfer fees and I thought transfers were free. No flagNo flagAllowNo action
Why am I being charged a fee for transferring money? No flagNo flagAllowNo action
Do charge fees for transfers? No flagNo flagAllowNo action
I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where…I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from? No flagNo flagAllowNo action
Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to t…Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. No flagNo flagAllowNo action
Why did I get charged for something I bought online? Even though it was international, I thought it would be covered. No flagNo flagAllowNo action
Why were there additional charges when transferring? No flagNo flagAllowNo action
I was charged more when I transferred! No flagNo flagAllowNo action
Is there a transfer fee? No flagNo flagAllowNo action
I'm not sure why I was charged an extra fee for transferring funds. No flagNo flagAllowNo action
I made a withdrawal from my account but it has not posted? No flagNo flagAllowNo action
I thought transfers were free, why was I charged a fee? No flagNo flagAllowNo action
My receipt shows an extra charge on my transfer, why is this? No flagNo flagAllowNo action
I was charged a fee when making this transfer, and I don't think I should have been! No flagNo flagAllowNo action
I sent out money, but was charged extra for transferring. Why? No flagNo flagAllowNo action
Why am I seeing a transfer fee? No flagNo flagAllowNo action