Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
What do I do if it says my card payment has been cancelled? No flagNo flagAllowNo action
I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on? No flagNo flagAllowNo action
My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is? No flagNo flagAllowNo action
Can you tell my why my card payment has been reverted. No flagNo flagAllowNo action
why did the app refuse to make an approved payment No flagNo flagAllowNo action
Do you know why my card payment was reverted? No flagNo flagAllowNo action
My credit card cancelled a payment for a purchase. No flagNo flagAllowNo action
Why was my payment reversed? No flagNo flagAllowNo action
I have a payment listed as cancelled. No flagNo flagAllowNo action
I think my card payment had been return No flagNo flagAllowNo action
Status of the card I ordered. No flagNo flagAllowNo action
Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transacti…Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction. No flagNo flagAllowNo action
I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this so…I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. No flagNo flagAllowNo action
what happens to the funds if a merchant refuses the payment No flagNo flagAllowNo action
I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end? No flagNo flagAllowNo action
Why was my card payment cancelled? No flagNo flagAllowNo action
Why has my card payment been reverted? No flagNo flagAllowNo action
There must be an issue, why has my card been cancelled? No flagNo flagAllowNo action
I bought something and the money appeared back into my account? Why? No flagNo flagAllowNo action
My account shows the card payment cancelled. No flagNo flagAllowNo action
I'm not sure why my card payment was cancelled, can you find out why? No flagNo flagAllowNo action
What is the reason that my card payment was cancelled? No flagNo flagAllowNo action
Why is a transaction showing as pending when I recieved cash from an ATM? No flagNo flagAllowNo action
Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, p…Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me. No flagNo flagAllowNo action
Why was my card payment reverted? No flagNo flagAllowNo action
Why does the app revert a payment? No flagNo flagAllowNo action
I did a payment but the app reverted it No flagNo flagAllowNo action
What happens if a merchant doesn't accept a payment? No flagNo flagAllowNo action
There was a canceled payment for my card. No flagNo flagAllowNo action
My transaction to pay for an item was returned to my account. No flagNo flagAllowNo action
Someone stopped my payment No flagNo flagAllowNo action
If my card payment is cancelled, what should I do? No flagNo flagAllowNo action
Why has payment been returned? No flagNo flagAllowNo action
My cash in the ATM is still pending No flagNo flagAllowNo action
What kind of cash machines would allow me to change my PIN? No flagNo flagAllowNo action
Where do I change my PIN? No flagNo flagAllowNo action
Is the bank the only place I can change my PIN> No flagNo flagAllowNo action
If I am overseas, how do I change my pin? No flagNo flagAllowNo action
Can i change my PIN at the ATM? No flagNo flagAllowNo action
How might I change my PIN? No flagNo flagAllowNo action
I would like to change my PIN but I am not currently in the country. No flagNo flagAllowNo action
I would like to change my card PIN. No flagNo flagAllowNo action
I want to set a new PIN No flagNo flagAllowNo action
I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? No flagNo flagAllowNo action
my atm cash out is still pending No flagNo flagAllowNo action
I need a new Pin how do I go about that? No flagNo flagAllowNo action
Is there a location near me that i can change my PIN? No flagNo flagAllowNo action
In what ATM can I change my pin? No flagNo flagAllowNo action
I'd like to make a new PIN selection. No flagNo flagAllowNo action
How do I set a new pin? No flagNo flagAllowNo action