Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
How do I use the app if I don't have my phone with me? No flagNo flagAllowNo action
I got mugged yesterday and can't use the app. No flagNo flagAllowNo action
My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help. No flagNo flagAllowNo action
Why does my statement have these extra charges? No flagNo flagAllowNo action
I want to return an item. No flagNo flagAllowNo action
I wasn't charged the correct amount for an item I purchased, how can I fix this? No flagNo flagAllowNo action
I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? No flagNo flagAllowNo action
Please stop my purchase. No flagNo flagAllowNo action
Can I have an item refunded? No flagNo flagAllowNo action
I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. No flagNo flagAllowNo action
I am unhappy with my purchase, how do I cancel the order? No flagNo flagAllowNo action
Why hasn't my card been delivered? No flagNo flagAllowNo action
I can see an extra 1£ charge on my app. Why did you charge me extra? No flagNo flagAllowNo action
How do I get refunded? No flagNo flagAllowNo action
Can you cancel my purchase? No flagNo flagAllowNo action
How do I cancel a previous purchase No flagNo flagAllowNo action
I would appreciate it if I could get an item refunded No flagNo flagAllowNo action
I want this amount reversed out of my account. No flagNo flagAllowNo action
Can you tell me why I noticed a $1 charge on my statement? No flagNo flagAllowNo action
I want to reverse a purchase. Can I cancel it? No flagNo flagAllowNo action
I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just ca…I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just can not accept paying for something I never got. No flagNo flagAllowNo action
I would like to cancel a payment. I purchased something several days ago and i still have not received it. No flagNo flagAllowNo action
I want to get an item refunded No flagNo flagAllowNo action
I need to cancel a purchase I made. No flagNo flagAllowNo action
When will the $1 transaction be credited to me? No flagNo flagAllowNo action
I tried to make a transfer and it was declined. Why? No flagNo flagAllowNo action
Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? No flagNo flagAllowNo action
I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct. No flagNo flagAllowNo action
why was my transfer declined No flagNo flagAllowNo action
What would make a decline message show up during a transfer? No flagNo flagAllowNo action
Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined …Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening. No flagNo flagAllowNo action
How can I fix my card, it got declined twice. No flagNo flagAllowNo action
Why did a transfer get declined? No flagNo flagAllowNo action
My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. No flagNo flagAllowNo action
Why did my transfer decline No flagNo flagAllowNo action
Where did this fee come from? No flagNo flagAllowNo action
The card got declined twice when I tried to use it to buy something online yesterday. No flagNo flagAllowNo action
If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined? No flagNo flagAllowNo action
Why did I get a transfer declined? No flagNo flagAllowNo action
Why did my my transfer get declined? No flagNo flagAllowNo action
How do I contact customer support about a transfer? No flagNo flagAllowNo action
You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I trie…You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing. No flagNo flagAllowNo action
Why was I unable to do a transfer? No flagNo flagAllowNo action
Trouble transferring transaction contact for help No flagNo flagAllowNo action
Why could my transfer have been declined? No flagNo flagAllowNo action
When I try and to buy something using my card it keeps getting declined. No flagNo flagAllowNo action
I noticed an extra $1 charge on my statement, can you tell me why that is? No flagNo flagAllowNo action
I could not do a transfer because it was declined No flagNo flagAllowNo action
When I submit a transfer, it is being declined. The information I put in has been reviewed. No flagNo flagAllowNo action
Why was the transfer declined? No flagNo flagAllowNo action