Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Unknown direct deposit No flagNo flagAllowNo action
There is a suspicious direct debit payment. No flagNo flagAllowNo action
There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not? No flagNo flagAllowNo action
A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible …A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure? No flagNo flagAllowNo action
I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? No flagNo flagAllowNo action
the conversion value for my card payments is incorrect. No flagNo flagAllowNo action
I found a charge for a direct debit that was not made by me. No flagNo flagAllowNo action
I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled? No flagNo flagAllowNo action
This Direct Debit payment may not be right. No flagNo flagAllowNo action
why does the app show a direct debit payment that I did not authorize No flagNo flagAllowNo action
Can I dispute a payment even if I notice it several weeks after it was made? No flagNo flagAllowNo action
It seems there is an incorrect listing of a direct debit payment on my app that I did not make No flagNo flagAllowNo action
I don't think I made this charge on my debit statement. No flagNo flagAllowNo action
I have a direct debit charge that I do not recognize No flagNo flagAllowNo action
I didn't make this direct debit transaction No flagNo flagAllowNo action
There's a direct debit on my account that I didn't authorize No flagNo flagAllowNo action
The wrong exchange rate was used when I bought something with a foriegn currency. No flagNo flagAllowNo action
I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did …I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? No flagNo flagAllowNo action
I don't recognize a debit payment that was made and would like to find out about the payment. No flagNo flagAllowNo action
I am concerned about the security in my account and would like to make a dispute. No flagNo flagAllowNo action
Why is there a direct debit I didn't make showing in the app? No flagNo flagAllowNo action
There is a direct debit I do not recognise in my statement No flagNo flagAllowNo action
I have a direct debit transaction I have not set up, but would like to . No flagNo flagAllowNo action
Someone has taken my money and I don't know who No flagNo flagAllowNo action
I was charged on my account that shouldn't be there. No flagNo flagAllowNo action
There's a direct debit I wish to dispute No flagNo flagAllowNo action
Why was my account deducted from a seller when I didn't approve of it? No flagNo flagAllowNo action
I paid for something in foreign currency but noticed the exchange rate is incorrect. No flagNo flagAllowNo action
What do I do if I forget my passcode? Because I did. No flagNo flagAllowNo action
I can't find my password No flagNo flagAllowNo action
How do I retrieve my passcode? No flagNo flagAllowNo action
My passcode doesn't seem to be working No flagNo flagAllowNo action
I lost my password No flagNo flagAllowNo action
My password isn't being accepted and I need to reset it. No flagNo flagAllowNo action
Something is wrong with my password. No flagNo flagAllowNo action
Something is wrong with my passcode No flagNo flagAllowNo action
How do I reset a forgotten passcode, please? No flagNo flagAllowNo action
I can't recall my passcode and need to reset it. No flagNo flagAllowNo action
The incorrect rate was used in my foreign purchase No flagNo flagAllowNo action
Can I be given a new passcode? No flagNo flagAllowNo action
I do not know my passcode. No flagNo flagAllowNo action
I don't remember my code to get into the app. No flagNo flagAllowNo action
I no longer have my passcode. No flagNo flagAllowNo action
Why won't my passcode work? No flagNo flagAllowNo action
Can I resent my passcode? No flagNo flagAllowNo action
I need to reset my passcode. How do I do it? No flagNo flagAllowNo action
Show me please how to reset my passcode. No flagNo flagAllowNo action
Help me reset the passcode. No flagNo flagAllowNo action
I have forgotten my passcode to access my app No flagNo flagAllowNo action
Why was the exchange rate incorrect for an item I recently bought? No flagNo flagAllowNo action