Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
The exchange rate seems off on this transaction No flagNo flagAllowNo action
Help me locate the nearest ATM. No flagNo flagAllowNo action
What ATMs is the card okay to use at? No flagNo flagAllowNo action
How can I find the nearest ATM? No flagNo flagAllowNo action
What kind of ATM's can I use? No flagNo flagAllowNo action
How can I withdraw money? No flagNo flagAllowNo action
How many miles away is the ATM? No flagNo flagAllowNo action
From where can I withdraw? No flagNo flagAllowNo action
Which ATM's will accept my card? No flagNo flagAllowNo action
At what ATMS am I able to use the card? No flagNo flagAllowNo action
Can I use my card at any ATMs? No flagNo flagAllowNo action
The exchange rate given to me wasn't correct, after i purchased an item No flagNo flagAllowNo action
Can I get cash with this card anywhere? No flagNo flagAllowNo action
Which ATMs accept this card? No flagNo flagAllowNo action
Can someone please assist me with finding my nearest ATM? No flagNo flagAllowNo action
Are there any ATM machines near me? No flagNo flagAllowNo action
Where is the nearest bank machine? No flagNo flagAllowNo action
What type of ATMs accept this card? No flagNo flagAllowNo action
Where can I use this card at an ATM? No flagNo flagAllowNo action
If I have this card, which ATMs can I go to? No flagNo flagAllowNo action
What ATMs can I withdraw money from? No flagNo flagAllowNo action
I want to withdraw money, where can I go? No flagNo flagAllowNo action
Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. No flagNo flagAllowNo action
Where can I withdrawal my money? No flagNo flagAllowNo action
What are the ATMs that will accept this card? No flagNo flagAllowNo action
What ATMs will accept this type of card? No flagNo flagAllowNo action
Where can I find an ATM to use this card? No flagNo flagAllowNo action
At which ATMs can I use this card? No flagNo flagAllowNo action
Are there certain ATMs that I can use this card at? No flagNo flagAllowNo action
Do you know the closest ATM? No flagNo flagAllowNo action
Can I use this card at an ATM? No flagNo flagAllowNo action
Is there places where I can't withdraw money? No flagNo flagAllowNo action
locations to withdraw money No flagNo flagAllowNo action
I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much! No flagNo flagAllowNo action
Help me. There is a Direct Debit that I didn't make. No flagNo flagAllowNo action
There is a direct debit that's not mine. No flagNo flagAllowNo action
I have a strange direct debit in my statement No flagNo flagAllowNo action
I don't understand where this debit came from and want it removed. No flagNo flagAllowNo action
what is this charge on my account No flagNo flagAllowNo action
someone stole my money No flagNo flagAllowNo action
There's a Direct Debit payment in my account that I didn't make No flagNo flagAllowNo action
There's a debit on my account that I didn't do. No flagNo flagAllowNo action
I may have a fraud charge on my debit statement. No flagNo flagAllowNo action
I wasn't applied the correct exchange rate for an item I bought No flagNo flagAllowNo action
Why is there a direct debit payment on my app that is not from me? No flagNo flagAllowNo action
Weird charges are appearing in my debit account. No flagNo flagAllowNo action
Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed…Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do. No flagNo flagAllowNo action
There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trac…There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? No flagNo flagAllowNo action
What is this direct debit I am seeing? No flagNo flagAllowNo action
There is a Direct Debit that I don't recognize. No flagNo flagAllowNo action