Guardful AI

Check banking requests for refund asks

The BANKING77 dataset contains online banking customer requests grouped by service intent.

(PolyAI Ltd., BANKING77 task-specific dataset; Creative Commons Attribution 4.0 International. Verbatim source excerpts. License: CC-BY-4.0.)

Below, we’ve run Custom keywords check on the dataset to check banking requests for refund asks.

Results

Records checked
3080/3080
Records flagged
64/3080 (2.1%)

Actions

Categories

Checks

Records

Quick filters:
TextCategoriesActivate to sort ascending.ChecksActivate to sort ascending.DecisionActivate to sort ascending.ActionActivate to sort ascending.
Can I freeze my card right now? No flagNo flagAllowNo action
Freeze my account it's been hacked. No flagNo flagAllowNo action
There are transactions I didn't make, someone else must have used my card. No flagNo flagAllowNo action
Can you freeze my card because someone used it while I was out of town. I did not make these purchases. No flagNo flagAllowNo action
Someone is using my account to do online shopping! Please freeze it asap No flagNo flagAllowNo action
Someone else may be using my card. There are transactions I don't recognize. No flagNo flagAllowNo action
When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? No flagNo flagAllowNo action
What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made …What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help! No flagNo flagAllowNo action
What do I do if I think my card was improperly used? No flagNo flagAllowNo action
How can I stop fraud on my account right now? No flagNo flagAllowNo action
I think my identity has been stolen, can you check on unauthorized charges? No flagNo flagAllowNo action
I think someone else is using my card. There are transactions I didn't make. No flagNo flagAllowNo action
I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it. No flagNo flagAllowNo action
Can I use app to freeze account and dispute fraud? No flagNo flagAllowNo action
My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? No flagNo flagAllowNo action
Someone has my card number, freeze my account. No flagNo flagAllowNo action
I see random purchases to my account, was it hacked? No flagNo flagAllowNo action
They charged me wrong for a currency exchange on a purchase. No flagNo flagAllowNo action
It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent…It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately! No flagNo flagAllowNo action
How do I freeze my card using the app? No flagNo flagAllowNo action
My card has been compromised No flagNo flagAllowNo action
What should I do if I think that someone else may be using my card. No flagNo flagAllowNo action
The transactions showing up are strange, I think my card was used without me knowing. No flagNo flagAllowNo action
How do I freeze my account? No flagNo flagAllowNo action
I'm not certain, but someone may be using my card. No flagNo flagAllowNo action
How do I freeze my card? I think someone is using it to make a bunch of online transactions. No flagNo flagAllowNo action
I think someone got my card details and used it because there are transactions i don't recognize. What do I do now? No flagNo flagAllowNo action
Someone else used my card! No flagNo flagAllowNo action
I believe my card payment exchange rate is incorrect. No flagNo flagAllowNo action
I believe someone is using my card without my agreement! No flagNo flagAllowNo action
If I feel someone has my card information, can I get a new card? No flagNo flagAllowNo action
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. No flagNo flagAllowNo action
I think someone has access to my card numbers that shouldn't. No flagNo flagAllowNo action
I think my child used my card while I wasn't home. No flagNo flagAllowNo action
What do I do if I think someone managed to get my card information? No flagNo flagAllowNo action
I think someone copied the numbers on my card and is using them. No flagNo flagAllowNo action
What should I do if I think someone is using my card. No flagNo flagAllowNo action
Can I use app to freeze my card and dispute fraud? No flagNo flagAllowNo action
Someone else is using my card, freeze it. No flagNo flagAllowNo action
Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong. No flagNo flagAllowNo action
Do all ATMs take this card? No flagNo flagAllowNo action
Which ATMs accept this card? No flagNo flagAllowNo action
Where is the closest Mastercard ATM? No flagNo flagAllowNo action
Is there a list of ATM machines? No flagNo flagAllowNo action
Are there any specific ATMs that this card can be used at? No flagNo flagAllowNo action
How do I know which ATMs will accept this card? No flagNo flagAllowNo action
Which ATM's accept my card? No flagNo flagAllowNo action
Is there any nearby ATM's? No flagNo flagAllowNo action
Where are the locations of ATMs that accept this card? No flagNo flagAllowNo action
Which ATMs accept this placard ? No flagNo flagAllowNo action